Overview
Work History
Education
Skills
Timeline
Generic

Rickey Chubb

Overview

5
5
years of professional experience

Work History

Desktop Technician (Level 2)

Powers Health
Munster, IN
02.2025 - Current
  • Assisted with the setup of new computers including imaging hard drives.
  • Ensured that all IT equipment was properly disposed off according to company policies.
  • Surveyed and supported technology assets to maintain business continuity.
  • Upgraded existing hardware components as needed.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

IT Support

LaSalle Network
Chicago, Illinois
07.2024 - 07.2024
  • Worked closely with internal co-IT support staff, ensuring the smooth execution of operations for the event.
  • Set up IT equipment for doctors to facilitate the American orthopedic board review.
  • Assisted in the development and implementation of new processes related to IT support activities.
  • Provided prompt and efficient IT support to external customers.
  • Deconstructed IT equipment following board review conclusion
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

PC Technician (contract)

Paxxus
Addison, IL
04.2023 - 08.2023
  • Provided computer systems support for nonstop availability through software and peripheral installation, maintenance, and troubleshooting.
  • Coordinated with hardware/software vendors for warranty services, external technical support, and replacement products.
  • Assisted with the maintenance of fax machines, printers, and other output devices to optimize functionality.
  • Provided support for warehouse equipment connected to computers and networks.
  • Installed anti-virus software on all workstations connected to the office network.

Level 2 IT Support Engineer (contract)

Heroic Security
Chicago, IL
04.2022 - 07.2022
  • Set up desktops/laptops for hospital staff.
  • Supported healthcare software systems in order to run smooth for patient and doctor visits.
  • Collaborated with on-site Cisco vendor to resolve printer issues.
  • Worked with software vendors to ensure end-users had proper installation and licenses.
  • Provided iPad support for end-users.
  • Offered assistance and troubleshooting guidance for a range of IT related matters.

Help Desk Analyst (contract)

Essendant Inc
Deerfield, IL
09.2020 - 01.2021
  • Escalated unresolved support cases to higher levels of assistance.
  • Supported end-users with data connectivity issues, software, troubleshooting steps and rebooting of hardware.
  • Managed service requests for hardware, ORS software and for microsoft software to remote users.
  • Maintained composure in face of difficult customer situations, applying de-escalation techniques.
  • Created new accounts, reset passwords and configured access to servers and files for users.
  • Effectively handled large influx of phone calls and tickets.

IT Support Specialist (contract)

The University Of Chicago
Chicago, IL
02.2020 - 06.2020
  • Loaded users into groups, granted software permissions, and provided VPN access using active directory.
  • Conferred with vendors to obtain hardware/software and escalate complex concerns.
  • Handled troubleshooting tasks related to hardware, imaging, VoIP, and EPIC/Citrix systems.
  • Simplified intricate technology jargon into easy terms for healthcare professionals.

Education

Computer Technician (Certificate) -

Moraine Valley Community College
Palo Hills, IL
08.2019

Computer Support Associate (Certificate) -

Moraine Valley Community College
Palos Hills, IL
08-2019

Skills

General skills

  • Effective communication
  • Exceptional customer service
  • Team player
  • Performs well under pressure
  • Sharp attention to detail
  • Time management
  • Organization
  • Creative thinking
  • Able to pick up on new ideas quickly

Technical skills

  • VoIP systems support
  • Troubleshooting proficiency
  • Active Directory proficient
  • Microsoft Office
  • Hardware/software support
  • Windows 10
  • POS support
  • Application testing
  • Shaping, cutting, and building Ethernet cables

Timeline

Desktop Technician (Level 2)

Powers Health
02.2025 - Current

IT Support

LaSalle Network
07.2024 - 07.2024

PC Technician (contract)

Paxxus
04.2023 - 08.2023

Level 2 IT Support Engineer (contract)

Heroic Security
04.2022 - 07.2022

Help Desk Analyst (contract)

Essendant Inc
09.2020 - 01.2021

IT Support Specialist (contract)

The University Of Chicago
02.2020 - 06.2020

Computer Technician (Certificate) -

Moraine Valley Community College

Computer Support Associate (Certificate) -

Moraine Valley Community College

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Rickey Chubb