Rickey Chubb
Overview
5
5
years of professional experience
Work History
Desktop Technician (Level 2)
Powers Health
Munster, IN
02.2025 - Current
- Assisted with the setup of new computers including imaging hard drives.
- Ensured that all IT equipment was properly disposed off according to company policies.
- Surveyed and supported technology assets to maintain business continuity.
- Upgraded existing hardware components as needed.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
IT Support
LaSalle Network
Chicago, Illinois
07.2024 - 07.2024
- Worked closely with internal co-IT support staff, ensuring the smooth execution of operations for the event.
- Set up IT equipment for doctors to facilitate the American orthopedic board review.
- Assisted in the development and implementation of new processes related to IT support activities.
- Provided prompt and efficient IT support to external customers.
- Deconstructed IT equipment following board review conclusion
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
PC Technician (contract)
Paxxus
Addison, IL
04.2023 - 08.2023
- Provided computer systems support for nonstop availability through software and peripheral installation, maintenance, and troubleshooting.
- Coordinated with hardware/software vendors for warranty services, external technical support, and replacement products.
- Assisted with the maintenance of fax machines, printers, and other output devices to optimize functionality.
- Provided support for warehouse equipment connected to computers and networks.
- Installed anti-virus software on all workstations connected to the office network.
Level 2 IT Support Engineer (contract)
Heroic Security
Chicago, IL
04.2022 - 07.2022
- Set up desktops/laptops for hospital staff.
- Supported healthcare software systems in order to run smooth for patient and doctor visits.
- Collaborated with on-site Cisco vendor to resolve printer issues.
- Worked with software vendors to ensure end-users had proper installation and licenses.
- Provided iPad support for end-users.
- Offered assistance and troubleshooting guidance for a range of IT related matters.
Help Desk Analyst (contract)
Essendant Inc
Deerfield, IL
09.2020 - 01.2021
- Escalated unresolved support cases to higher levels of assistance.
- Supported end-users with data connectivity issues, software, troubleshooting steps and rebooting of hardware.
- Managed service requests for hardware, ORS software and for microsoft software to remote users.
- Maintained composure in face of difficult customer situations, applying de-escalation techniques.
- Created new accounts, reset passwords and configured access to servers and files for users.
- Effectively handled large influx of phone calls and tickets.
IT Support Specialist (contract)
The University Of Chicago
Chicago, IL
02.2020 - 06.2020
- Loaded users into groups, granted software permissions, and provided VPN access using active directory.
- Conferred with vendors to obtain hardware/software and escalate complex concerns.
- Handled troubleshooting tasks related to hardware, imaging, VoIP, and EPIC/Citrix systems.
- Simplified intricate technology jargon into easy terms for healthcare professionals.
Education
Computer Technician (Certificate) -
Moraine Valley Community College
Palo Hills, IL08.2019
Computer Support Associate (Certificate) -
Moraine Valley Community College
Palos Hills, IL08-2019
Skills
General skills
- Effective communication
- Exceptional customer service
- Team player
- Performs well under pressure
- Sharp attention to detail
- Time management
- Organization
- Creative thinking
- Able to pick up on new ideas quickly
Technical skills
- VoIP systems support
- Troubleshooting proficiency
- Active Directory proficient
- Microsoft Office
- Hardware/software support
- Windows 10
- POS support
- Application testing
- Shaping, cutting, and building Ethernet cables
Timeline
Desktop Technician (Level 2)
Powers Health
02.2025 - Current
IT Support
LaSalle Network
07.2024 - 07.2024
PC Technician (contract)
Paxxus
04.2023 - 08.2023
Level 2 IT Support Engineer (contract)
Heroic Security
04.2022 - 07.2022
Help Desk Analyst (contract)
Essendant Inc
09.2020 - 01.2021
IT Support Specialist (contract)
The University Of Chicago
02.2020 - 06.2020
Computer Technician (Certificate) -
Moraine Valley Community College
Computer Support Associate (Certificate) -
Moraine Valley Community College