Summary
Overview
Work History
Education
Skills
Timeline
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Heather Daniel

Brooklyn,NY

Summary

Professional with strong background in case management/social work setting, who is prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Overview

9
9
years of professional experience

Work History

Case Manager

Housingplus
08.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

ABA Therapist/RBT

YAI
05.2020 - 07.2024
  • Provide 1:1 in-home Applied Behavior Analysis (ABA) services to individuals diagnosed with Autism Spectrum Disorder (ASD)
  • Follow patient's treatment plan and collect data on electronic data system
  • Use behavior-analytic strategies to increase functional behaviors and decrease behaviors that may impede on learning, safety, or social opportunities
  • Collaborate with the Licensed Behavior Analyst (LBA)/Board Certified Behavior Analyst (BCBA) supervisor
  • Maintain clear lines of communication with families, supervisors, and other stakeholders
  • Log and submit timesheet and billing entries

Housing Retention Specialist

Breaking Grounds
02.2023 - 04.2024
  • Conduct regular home visits in tenant apartments and escort to appointments as needed
  • Conduct initial and ongoing assessments to assess each individual and family's observed and self- identified needs and create mutually agreed upon service plans
  • Provide assistance obtaining and maintaining entitlements & benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal
  • Promote financial literacy including groups and workshops, individual sessions providing assistance creating and managing a household budget, referral to financial repair services, etc
  • Connection to short-term rental assistance by referring households in need to the local Home-base provider and other rental assistance programs
  • Proficiency in Microsoft Office, experience with electronic case records, Foothold/AWARDS a plus, and ability to learn new program

NYC Well Crisis Supervisor

Vibrant Emotional Health
12.2021 - 01.2023
  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress
  • Conduct assessments in accordance with program policies & procedures
  • Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services
  • Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors
  • Manage interactions to ensure the appropriate level of support is provided in an efficient manner
  • Adhere to policies & procedures for each service offered by the program
  • Accurately and efficiently document client interactions
  • Meet or exceed established key performance indicator goals
  • Utilize telephone, SMS texting, and/or web chat to interact with clients
  • Other duties as assigned

Care Coordinator Supervisor

CAMBA
04.2019 - 01.2020
  • Aided individuals requiring social service assistance (entitlements, housing, etc.)
  • Connected clients to medical and behavioral health providers
  • Formulated service plans and goals, and aid clients to implement service plans
  • Created and maintained client files
  • Worked with clients to break through barriers to client goals
  • Monitored client's progress towards their service plan goals via regularly scheduled telephone contact and/or face to face home and office visits
  • Documented service plan outcomes and detailed progress notes
  • Evaluated actual living conditions of clients through home visits
  • Escorted clients to appointments (educational, medical, social services)
  • Managed a caseload of at least 50 clients
  • Documented progress notes, service plans and assessments in various databases
  • Submitted all the required documentation within 24 hrs
  • From the service provision
  • Conducted regular case conferences with clients and their providers

Senior Case Manager

Women in Needs
08.2017 - 03.2019
  • Provided comprehensive case management including individual and group counseling services and other appropriate support services to clients in the absence of the Case Managers
  • Supervise Case Managers and provided coaching, training, and staff development as needed
  • Managed the shelter's multidisciplinary team
  • Championed the use of Evidence Based Practices (EBP) in all aspects of Win services
  • Used and promoted EBP, MI, MIC, and TIC to exceed program goals
  • Assumed responsibility for program services in the absence of the Program Director
  • Participated in DHS daily housing metrics calls
  • Provided crisis intervention, oversaw day-to-day case management services and ensured weekly case conferences
  • Ensured all Case Managers conducted an initial needs assessment with new families within 48 hours of arrival at the shelter and began to develop an Individualized Living Plan (ILP)
  • Participated in Child Safety Conferences and provided information as a Mandated Reporter to the Administration for Children's Services (ACS) as needed
  • Ensured Case Managers were provided with orientation and training related to their responsibilities in maintaining the Uniform Client Chart
  • Ensured Case Managers maintained current and accurate confidential case records with all required documentation
  • Audited the Client Assistance and Rehousing Enterprise System (CARES) database, reviewed essential documentation, and monitored chart maintenance for OTDA, DHS, and Win audit readiness
  • Worked with community service providers to ensure clients received essential services including mandated substance abuse treatment and mental health services
  • Attended regularly scheduled CARES training sessions to obtain DHS updates
  • Developed and conducted client activities/workshops
  • Scheduled and attended client monthly house meetings
  • Provided feedback to the Program Director to ensure resources were available and the goals of the program were achieved
  • Prepared accurate and timely reports required by funders and Win
  • Performed other related duties as needed

Case Manager Supervisor

Women Prison Association
01.2017 - 07.2017
  • Conducted frequent face to face contacts in the home/office as required by the program model
  • Monitored children in their school placement and educational performance
  • Assessed and referred children and families to supportive and concrete services, i.e
  • Mental health, substance abuse, housing, financial assistance, legal, etc
  • Assessed and referred children and families to substance abuse and /or mental health services based on individual needs of family members
  • Worked with ACS and other community service providers to ensure that children and families were connected to timely and appropriate services
  • Follow-up to ensure that services were being provided as referred and needed by children and families
  • Completed all required paperwork, i.e
  • Progress Notes, Family Assessment Service Plans (FASPs), psycho-socials and other reporting requirements and documents as needed
  • Facilitated families and children participation and involvement in Family Team Conferencing
  • Ensured timely permanency planning, reduced length of service and active engagement and planning with families from intake to case closure to improve outcomes for children
  • Provided post discharge monitoring and services for children and families on an as needed basis
  • Referred families for post discharge services in the community with other service providers as needed
  • Maintained contact with families until services were verified
  • Attended supervision regularly and prepared to discuss specific cases
  • Utilized performance management data to improve performance and achieve outcomes
  • Attended court hearings and meetings with ACS as may be needed
  • Attended community events, forums, coalitions to increase program visibility and knowledge of community resources to benefit children and families
  • Participated in internal and external continuous quality improvement processes
  • Completed special projects as assigned by the Program Supervisor and/or Program Director

Care Coordinator

Diaspora Community Services
04.2016 - 11.2016
  • Completed initial and routine assessments for the purpose of identifying participant care needs
  • Initiated care planning and implementation of a comprehensive care plan which was participant centered addressing medical and/or behavioral health needs
  • Engaged members routinely telephonically and in-person via home/facility visits to coordinate services, community resources, and provide health education
  • Assessed clients support service needs and determines their eligibility for benefit programs; helped secure social, financial, and health information within time constraints
  • Ensured efficient and successful access and linkage to the full array of necessary physical and behavioral health services
  • Created, reviewed and revised Care Plans with a focus on health education, medication reconciliation and improving health outcomes
  • Maintained/produced detailed, accurate, and timely case records through health home EMR, and coordinated effective electronic communication throughout all provider databases, as needed
  • Maintained case records in accordance with health home policies/procedures, agency standards and regulatory requirements
  • Attended weekly team meetings and offered creative solutions and innovative approaches to further enhance the health home model

Social Work Intern

CORE Services Group
09.2015 - 06.2016
  • Provided individual, group and family counseling to admitted clients
  • Conducted and documented intake assessments, on-going psycho-social assessment updates, treatment plans and reviews, and other necessary assessments and plans
  • Implemented comprehensive treatment plans
  • Liaison between department and consumer's family members, and relevant community members and service providers
  • Provided case management and case coordination services, including making necessary referrals
  • Participated in case conferences, incident reviews, team meetings and training
  • Obtained necessary billing authorizations, discussed fees and billing issues with clients, and helped resolve billing problems
  • Participated in audit preparation
  • Worked with the intake coordinator on the intake process for new consumers
  • Completed paperwork in a timely manner
  • Other duties as assigned

Assistant Manager

Program Developmental Services
06.2015 - 04.2016
  • Provided supervisory oversight and training to residential aides and maintenance staff
  • Supervision included, but is not limited to, ongoing individual supervisory meetings; building inspections, ongoing feedback regarding job performance
  • Coordinated work schedules, time sheets and requests for time off; coordinated work assignments
  • Evaluated paperwork and documentation, provided a safe environment for individuals and staff

Education

Master's - Human Services

Capella University
01.2022

Bachelor of Science -

Touro College
01.2016

Skills

  • ABA certified
  • Awards
  • Scip-R
  • TCI Training
  • A-map certified
  • CPR and First Aid certified
  • NYSED Certified Teacher
  • CBC
  • BHH
  • HHC CHN
  • AIRS
  • Cares
  • Connections
  • PROMIS portals
  • HIV/Hep C Quick Tester
  • Crisis hotline

Timeline

Case Manager

Housingplus
08.2024 - Current

Housing Retention Specialist

Breaking Grounds
02.2023 - 04.2024

NYC Well Crisis Supervisor

Vibrant Emotional Health
12.2021 - 01.2023

ABA Therapist/RBT

YAI
05.2020 - 07.2024

Care Coordinator Supervisor

CAMBA
04.2019 - 01.2020

Senior Case Manager

Women in Needs
08.2017 - 03.2019

Case Manager Supervisor

Women Prison Association
01.2017 - 07.2017

Care Coordinator

Diaspora Community Services
04.2016 - 11.2016

Social Work Intern

CORE Services Group
09.2015 - 06.2016

Assistant Manager

Program Developmental Services
06.2015 - 04.2016

Bachelor of Science -

Touro College

Master's - Human Services

Capella University

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Heather Daniel