Rickey Harris
Ashtabula
Summary
Motivated customer service professional dedicated to ensuring customer satisfaction and contributing to company success. Proven track record of effectively managing high volumes of inbound calls and maintaining strong customer relationships. Experienced in troubleshooting systems using Remote Desktop tools. Eager to expand skills in the Information Technology industry, with a solid understanding of cloud computing and virtualization. Proficient in utilizing Oracle Virtual Box to build and launch various operating systems such as Windows 10 Pro, Windows Server 2008/2019, Solaris, and Centos. Strong work ethic and willingness to learn new skills make me a valuable asset to your company.
Overview
8
8
years of professional experience
Work History
Tranporter
HNY Vending LLC
06.2023 - Current
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
Customer Service Representative
Norden MFG
03.2020 - 05.2023
- Assist customers in trouble shooting equipment
- Used VoIP system to answer calls and escalate them to the proper departments.
- Help customers Navigate through websites to locate user manuals.
- Write SOP's for customers to assist them in installs.
- Schedule and ship parts to customers in a timely manner.
- Assist IT department with system updates and software installs.
- Assist IT department in setting up systems in the network.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
OTR Truck Driver
K&B Transportation
04.2017 - 03.2020
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Hooked and unhooked trailers from tractor and converter dollies.
- Utilized pallet jacks and forklifts to load and unload materials off trucks.
- Delivered customer orders to homes and places of business within established time frames.
Education
Information Technology
Trintech Global
Skills
- Effective Team Collaborator
- Advanced Technical Troubleshooting
- Cloud Service Deployment
- Client Support
- IT Help Desk Technician
- Strategic Problem Resolution
- Remote IT Support
- Client Relationship Management
- Cloud Virtualization Technologies
- Experience in Operating System Management
- Client Support Expertise
Education and Training
true,other
Timeline
Tranporter
HNY Vending LLC
06.2023 - Current
Customer Service Representative
Norden MFG
03.2020 - 05.2023
OTR Truck Driver
K&B Transportation
04.2017 - 03.2020
Information Technology
Trintech Global
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