Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Lesley

Lake Cormorant,MS

Summary

Dynamic professional with a proven track record at Desoto County Schools, excelling in detail-oriented data management and strategic decision-making. Recognized for enhancing team productivity and operational workflows, while maintaining confidentiality and regulatory compliance. Adept at multitasking and document control, driving efficiency and fostering collaboration in fast-paced environments.

Overview

26
26
years of professional experience

Work History

MSIS/ADA Coordinator

Desoto County Schools
08.2019 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Registered students and placed them in proper teaching blocks.
  • Maintained all records for student. (Grades, discipline, and residency.)

Executive Assistant

United Auto Recovery
09.2008 - 06.2010
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Assistant Store Manager

Brown Inc
01.2006 - 08.2008
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Gate Agent

American Airlines
02.2004 - 05.2006
  • Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
  • Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Collaborated with team members to maintain a clean and organized gate area for passenger comfort.
  • Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
  • Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers'' travel plans.

Quality Analyst Lead

Cyber Rep
01.2001 - 12.2003
  • Analyzed root causes of recurring issues, implementing preventive measures to reduce future occurrences.
  • Facilitated knowledge sharing among team members by organizing regular training sessions and presentations on relevant topics.
  • Reduced QA cycle time with the implementation of automated testing tools and efficient processes.
  • Championed a culture of continuous improvement by encouraging open dialogue among team members regarding QA best practices.
  • Spearheaded process improvement initiatives, streamlining workflows and enhancing overall efficiency within the department.
  • Developed and maintained comprehensive documentation for test plans, cases, and scripts, ensuring consistency across the team.

Office Manager

Excide Battery
09.1999 - 12.2000
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Education

No Degree - Nursing

Northwest Mississippi Community College
Senatobia, MS
08-1998

High School Diploma -

Bartlett High SChool
Bartlett, TN
05-1998

Skills

  • Effective multitasking
  • Detail-oriented data management
  • Strategic decision-making
  • MS office
  • Schedule management
  • Discretion and confidentiality
  • Records administration
  • Regulatory compliance
  • Point of contact
  • Document control

Timeline

MSIS/ADA Coordinator

Desoto County Schools
08.2019 - Current

Executive Assistant

United Auto Recovery
09.2008 - 06.2010

Assistant Store Manager

Brown Inc
01.2006 - 08.2008

Gate Agent

American Airlines
02.2004 - 05.2006

Quality Analyst Lead

Cyber Rep
01.2001 - 12.2003

Office Manager

Excide Battery
09.1999 - 12.2000

No Degree - Nursing

Northwest Mississippi Community College

High School Diploma -

Bartlett High SChool

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Katrina Lesley