Rickey Mason
Norfolk,VA
Summary
Proven security professional with extensive experience at Colonial Sleuths and Protective Services, adept in surveillance monitoring and de-escalation techniques. Demonstrated ability to enhance public safety and team collaboration, achieving significant reductions in incident response times. Skilled in utilizing CCTV and maintaining peak physical readiness, ensuring comprehensive site security and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Armed Security Officer
Colonial Sleuths and Protective Services
05.2022 - 08.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
Customer Service Associate
Walgreens Boots Alliance
02.2022 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Unarmed Security Officer
Top Guard Inc
05.2020 - 07.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Unarmed Security Officer
Professional Security Consultants
05.2020 - 07.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Bachelor of Science - Music
Miles College
Birmingham, AL05.2024
Skills
- Public Safety
- Body armor usage
- Surveillance monitoring
- De-Escalation Techniques
- Crowd Control
- CCTV Monitoring
- Arrest procedures
- Guest Relations
Timeline
Armed Security Officer
Colonial Sleuths and Protective Services
05.2022 - 08.2024
Customer Service Associate
Walgreens Boots Alliance
02.2022 - 05.2024
Unarmed Security Officer
Top Guard Inc
05.2020 - 07.2021
Unarmed Security Officer
Professional Security Consultants
05.2020 - 07.2021
Bachelor of Science - Music
Miles College
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