Skills
Summary
Work History
Education
Overview
Cashier

Rickey Meeks

Spring,Texas

Skills

  • Determined requirements by working with customers
  • Answered inquiries by clarifying desired information; researching, locating, and providing information
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Cash registers
  • Credit
  • Customer service
  • Debit
  • Email
  • Financial
  • Reconciling
  • Sales
  • Telephone

Summary

Professional Customer Representative with over twelve years' experience providing technical and customer service support to end user clients. Qualifications include an Associate Degree in Computer Systems Technology, and experience with hardware and software installation, configuration, troubleshooting, and repair. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Professional Customer Representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Work History

Cashier

Office Depot
04.2021 - 09.2023
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Helpdesk Analyst

McKesson
02.2021 - 07.2021
  • Assist customer via telephone in password resets and account unlocks using Active Directory and McKesson Self Service Portal.
  • Assist in setup of 2 Factor Authentication.
  • Document tickets using RemedyForce.
  • Escalate tickets to other departments when needed.
  • Enhanced customer satisfaction by resolving technical issues promptly and accurately.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.

Customer Service Representative

Johnson Smith
10.2019 - 12.2019
  • Answered incoming calls from customers who wanted to place orders, check order status or track their orders.
  • Responded to inquiries, managed complaints, troubleshot significant customer service problems, and provided general information about Johnson Smith's services and products.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative Remote

Academy Sports + Outdoors
07.2017 - 08.2018
  • Answered incoming calls from customers who wanted to place orders, check order status or track their orders.
  • Responded to inquiries, managed complaints, troubleshot significant customer service problems, and provided general information about Academy Sports and Outdoors services and products.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate Degree - Computer Systems Technology

MTI COLLEGE of BUSINESS And TECHNOLOGY
Houston, TX

Overview

6
6
years of professional experience

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Rickey Meeks