Rickey Meeks
Customer Service Representative
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service
Office Depot
Oak Ridge North, TX
04.2021 - 09.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Worked flexible schedule and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
Helpdesk Analyst
McKesson
Houston, TX
02.2021 - 07.2021
- Assist customer via telephone in password resets and account unlocks using Active Directory and McKesson Self Service Portal
- Assist in setup of 2 Factor Authentication
- Document tickets using RemedyForce
- Escalate tickets to other departments when needed
- Enhanced customer satisfaction by resolving technical issues promptly and accurately
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills
- Maintained detailed documentation of all help desk interactions for future reference and analysis
Customer Service Representative
Johnson Smith
Sarasota, FL
10.2019 - 12.2019
- Answered incoming calls from customers
- Responded to inquiries, managed complaints, troubleshot significant customer service problems, and provided general information about Johnson Smith's services and products
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
Customer Service Representative
Academy Sports + Outdoors
Houston, TX
07.2017 - 08.2018
- Answered incoming calls from customers who wanted to place orders, check order status or track their orders
- Responded to inquiries, managed complaints, troubleshot significant customer service problems, and provided general information about Academy Sports and Outdoors services and products
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Unemployed
08.2023 - Current
- Applicant was unemployed due to a major operation September 9, 2023
- Applicant is fully recovered and is ready, willing and able to work
Timeline
Unemployed
08.2023 - Current
Cashier/Customer Service
Office Depot
04.2021 - 09.2023
Helpdesk Analyst
McKesson
02.2021 - 07.2021
Customer Service Representative
Johnson Smith
10.2019 - 12.2019
Customer Service Representative
Academy Sports + Outdoors
07.2017 - 08.2018
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