Rickey Moore
Kansas City,MO
Summary
Committed professional with extensive experience in Healthcare and Technology, seeking to take a next career step with a respected organization. A Quick learner dedicated to strengthening expertise through professional development and hands-on experience. Excited to begin new challenge with a successful team.
Overview
18
18
years of professional experience
Work History
Specialty Pharmacy / United Healthcare Services Inc
08.2014 - Current
- Process medication orders per physician request or prearranged work assignment according to established policies, procedures and protocols via data entry
- Ensure all consumer insurance information is up to date in pharmacy system for dispensing
- Utilize EMR system in capturing necessary credentials needed for referral requirements, patient demographic, information, insurance and approval information
- Receive requests for medical information and determine if request are valid and process to completion
- Communicate to physicians and other health care institutions the various requirements and processes involved with medical authorizations
- Periodically be able to step into other roles and cross-functionally perform job duties necessary to accomplish daily business needs
Patient Transporter
Saint Luke’s Medical Center
09.2024 - 12.2024
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Geek Squad/ Best Buy Co Inc
05.2007 - 03.2020
- Diagnose, document, and own to completion all incoming technical support requests via phone, email or deskside
- Log, escalate and update all help desk interaction using the ticketing system, specified processes and following service levels
- Troubleshoot and resolve common software, hardware and networking incidents related to supporting approved technology products, business process and services
- Advise end-users on appropriate action and provide basic hardware and software usability training
- Manage, install, uninstall, application programs and software
- Participate in Best Buy's projects as needed as a technical subject matter expert
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Manchester, NH03.2023
Skills
- Translate complex medical information
- Intrapersonal communication
- Proficient in Microsoft programs
- Medical terminology
- ICD-10 codes
- Electronic Medical Records
- Infection Control
- Leadership management
- Time management
- Scheduling appointments
- Dispatching
- Computer programming
- Insurance verification
- Project management
- Software diagnosis/ troubleshooting
- Hardware diagnosis/ troubleshooting
- Installing computer application
- Calculating prescription doses
- Collections
- Cultural awareness
- Ensure patient confidentiality and privacy
- Adaptability
Timeline
Patient Transporter
Saint Luke’s Medical Center
09.2024 - 12.2024
Specialty Pharmacy / United Healthcare Services Inc
08.2014 - Current
Geek Squad/ Best Buy Co Inc
05.2007 - 03.2020
Bachelor of Science - Healthcare Administration
Southern New Hampshire University