Rickey Morton
San Diego,CA
Summary
Results-driven IT Project Coordinator known for high productivity and efficient completion of tasks. Skilled in project management tools, agile methodologies, and risk assessment, ensuring projects are delivered on time and within budget. Excel in communication, teamwork, and problem-solving to lead teams effectively and overcome project challenges.
Overview
15
15
years of professional experience
Work History
IT Project Coordinator
CRF Healthcare
San Diego, CA
11.2023 - Current
- Coordinate multifaceted IT projects, fostering seamless collaboration among team members, stakeholders and resources
- Develop and maintain comprehensive project documentation and reports
- Skillfully facilitate project meetings to ensure efficient progress and active participation
- Assist in project planning, execution and risk management
- Provide support to project teams and manage stakeholder communication.
IT Support Engineer
E3 Civic High
San Diego, CA
12.2021 - 05.2023
- Install, test, update/patch, maintain and support software including operating systems, common software and specialized academic/business applications
- Create comprehensive technical documentation, including system configurations, installation guides, troubleshooting procedures and user training manuals
- Manage a team of 3 junior help desk support staff, provided continuous support to improve performance and growth, and established an inclusive work culture to drive employee engagement and retention
- Led an initiative to transition from hosted vendor services to an internal cloud solution, which reduced equipment and IT infrastructure expenses by 30% and saved $200K over two years.
Academic Technology & Media Coordinator
Concorde Career College
San Diego, CA
11.2020 - 11.2021
- Coordinated and implemented policies, procedures and workflows to ensure efficient and effective utilization of Media Labs and Learning Resource Center
- Conducted student orientations for new cohorts, providing comprehensive information on program requirements, expectations, learning resources which resulted in successful onboarding of students
- Technical support liaison and consultant to faculty, staff, students, administrators and Academic Affairs units related to academic and information technology hardware, software, and peripherals
- Deploy, test, relocate, and maintain hardware including workstations, peripherals, network devices, mobile devices, and computer lab related equipment within established guidelines and standards.
Software Training Specialist
Corelation
San Diego, CA
07.2019 - 10.2020
- Managed all training-related activities during a 12 month conversion project, including needs assessment, curriculum development, training delivery ensuring smooth transition and adoption of the new banking system
- Partnered with team leaders to conduct improvement opportunity analysis to customize training modules for each department’s unique learning needs, resulting in an 80% increase in curriculum development processes and training outcome successes
- Supported executive team with conducting UAT activities including test case creation, execution and defect tracking to address system issues prior to production release
- Acted as technical liaison post go-live implementation, serving as a bridge between the technical team and end users to address and resolve technical issues to ensure a smooth system transition.
Technical Support Analyst
California Coast Credit Union
San Diego, CA
11.2018 - 07.2019
- Provided technical support to credit union staff and members, troubleshooting and resolving software and hardware issues, ensuring smooth operation of the Online Banking portal
- Revitalized the software system for the credit union's online banking portal, saving $2M through increased operational efficiency
- Collaborated with the IT team to assist in the migration and update of the bank portal, including data migration, system testing and user acceptance testing (UAT) to ensure a smooth go-live
- Excelled as the only technical support analyst for the Member Services Center Department in a pool of 100k members.
Senior Customer Success Specialist
eMoney Advisor
San Diego, CA
04.2014 - 02.2018
- Managed the quality control of calls from financial advisors in need of guidance regarding financial planning software functionality with an average turnaround time of 20 minutes
- Conducted weekly coaching sessions with account executives to build motivation and selling skills and establish an environment that was conducive to knowledge transfer and sharing of best practices
- Developed and authored weekly “Tips of the Week” articles on Linkedin & corporate website, delivering valuable information and recommendations to financial advisors on financial software topics
- Utilized Salesforce software and other sales tools to manage leads, track sales activities and maintain accurate customer needs.
Admissions Counselor
Bridgepoint Education
San Diego, CA
04.2010 - 02.2014
- Drove the recruitment efforts for the Arts & Science college at a for-profit online university serving 60,000 students nationwide
- Conducted up to 60 qualification intake interviews to determine student eligibility for admission and program placement
- Navigated students through the application processes unique to their desired programs and reviewed all documentation to verify compliance with institutional admission standards, leading to a student retention rate of 80%
- Managed applicant pool, utilizing campus administrative software and ongoing strategic communication in an effort to encourage an application for admission and ultimately enrollment.
Inbound Sales Specialist
A1 Self Storage
San Diego, CA
09.2009 - 11.2010
- Received inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
- Provided technical support assistance with troubleshooting automated storage kiosk machine at 10 locations
- Explained lease terms, policies, and procedures to customers, and assist with completing lease agreements.
Education
Social Science -
Ashford University
Clinton, IA05.2015
Computer Networking Certification -
Coleman University
San Diego, CA01.2009
High Tech High
San Diego, CA01.2004
Skills
- DHCP
- TCP/IP
- CAT5/6 cable installation
- JIRA
- Confluence
- Scrum
- Freshdesk
- Trello
- Intercom
- Active Directory
- Office 365
- Bitwarden
- Jumpcloud
- CourseKey
- Duo
- Canva
- Google Admin
- Powerschool
- Canvas
- Clever
- Adobe Captivate
Timeline
IT Project Coordinator
CRF Healthcare
11.2023 - Current
IT Support Engineer
E3 Civic High
12.2021 - 05.2023
Academic Technology & Media Coordinator
Concorde Career College
11.2020 - 11.2021
Software Training Specialist
Corelation
07.2019 - 10.2020
Technical Support Analyst
California Coast Credit Union
11.2018 - 07.2019
Senior Customer Success Specialist
eMoney Advisor
04.2014 - 02.2018
Admissions Counselor
Bridgepoint Education
04.2010 - 02.2014
Inbound Sales Specialist
A1 Self Storage
09.2009 - 11.2010
Social Science -
Ashford University
Computer Networking Certification -
Coleman University
High Tech High
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