Rickey Scott
Atlanta,GA
Summary
Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Center Team Lead, Safe and Secure
Carvana
11.2022 - Current
- Build and maintain strong working relationships across all business units (inspection centers, market ops, logistics, wholesale, and HQ teams) to identify risks and work with partners to implement solutions.
- Supervise Operations Center staff and ensure employees are compliant with departmental policies and procedures.
- Develop systems and procedures to improve operational quality and team efficiency.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Conduct performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Bartender/Lead Sever
Hillstone Restaurant Group
01.2018 - 11.2022
- Reconciled all daily incoming transactions captured from point of sale system in a high credit and cash volume restaurant
- Oversaw daily operations of the service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Technical Support Representative
LIONBANK
01.2015 - 01.2018
- Provided world class customer service via email, chat, and phone for personal and business account holders.
- Efficiently resolved a variety of client issues and inquires regarding online banking, mobile banking and general account questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Created a comprehensive training manual for incoming associates.
- Used ticketing systems to manage and process support actions and requests.
FRAUD ANALYST II
BANK OF AMERICA
01.2011 - 01.2015
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Utilized a multitude of methods to authenticate customers and verify suspicious credit card activity.
- Exceeded all risk call handling metrics saving customers and the company more than 500k in potential lose.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Education
Bachelor of Science - International Studies
Emory University
Atlanta2007
Skills
- Exceptional Interpersonal Skills
- Highly Organized and Efficient Problem Solver
- Risk Analysis and Fraud Investigations
- Extremely Reliable Self Starter
- Motivational Leadership
- Operational Standards
- Accounting and Technical Support
- Advanced Microsoft Office skills
- Proficient at Salesforce and AS400 Software
- Customer Service Management
- Data Analysis and Modeling
- User Experience
Timeline
Operations Center Team Lead, Safe and Secure
Carvana
11.2022 - Current
Bartender/Lead Sever
Hillstone Restaurant Group
01.2018 - 11.2022
Technical Support Representative
LIONBANK
01.2015 - 01.2018
FRAUD ANALYST II
BANK OF AMERICA
01.2011 - 01.2015
Bachelor of Science - International Studies
Emory University
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