Rickey Zawana
Mountain House
Summary
Dynamic Operations Manager with a proven track record at Express Group Enterprise, enhancing operational efficiency and leading cross-functional teams. Skilled in problem-solving and social media marketing, I drive impactful process improvements and foster team collaboration, ensuring successful project outcomes and elevated brand visibility.
Overview
8
8
years of professional experience
Work History
Operations Manager/HR Manager
Express Group Enterprise
05.2023 - 01.2025
- Streamlined operational processes to enhance efficiency and reduce lead times.
- Led cross-functional teams to implement process improvements and drive project success.
- Managed daily operations, ensuring adherence to safety standards and operational guidelines.
- Developed training programs for staff to improve skill sets and operational knowledge.
- In charge of daily manpower.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Restaurant Marketing Director
Moonstone
11.2022 - 04.2023
- Developed and executed targeted marketing campaigns to increase brand awareness and customer engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making.
- Collaborated with cross-functional teams to enhance promotional strategies and optimize restaurant offerings.
- Managed social media channels, driving growth in followers and interactions through engaging content.
- Come up with seasonal promotional campaigns.
Online Marketing Manager
The Spiffy Dapper
01.2022 - 09.2022
- Developed and executed comprehensive online marketing strategies to enhance brand visibility.
- Led cross-functional teams to align marketing initiatives with business objectives, improving collaboration.
- Managed social media platforms, increasing audience engagement through targeted content creation.
- In charge of the creating bar's kitchen menu and social media.
Assistant Creative Director
The Proud Burmese
08.2020 - 12.2021
- Collaborated with cross-functional teams to ensure cohesive brand messaging.
- Co founder of the start-up.
- Manage social media accounts of the popup.
- Raise funds to donate to victims of the Burma coup.
- In charge of event spaces- talk to bars and restaurants to collaborate with them.
Assistant General Manager
No Style by Katanashi
12.2019 - 11.2021
- Supervised daily operations to ensure optimal workflow and team performance.
- Implemented staff training programs to enhance service skills and operational efficiency.
- Coordinated inventory management processes to maintain stock levels and reduce waste especially during COVID
- Developed scheduling systems to optimize workforce allocation and improve service delivery.
Event Planner
Grand United Hotel Myanmar
06.2019 - 07.2019
- Coordinated logistics for events, ensuring timely delivery of materials and services.
- Managed vendor relationships to secure competitive pricing and reliable service.
- Developed event timelines, optimizing schedules for better workflow and efficiency.
- Collaborated with clients to capture event vision and tailored plans accordingly, notable event - my sister's wedding
Organization Coordinator
Republic Polytechnic
01.2017 - 04.2019
- Coordinated cross-departmental projects, enhancing communication and collaboration among teams.
- Streamlined administrative processes, contributing to improved operational efficiency and workflow management.
- Managed scheduling and logistics for events, ensuring seamless execution of programs and activities.
- Developed training materials for new student leaders, fostering knowledge transfer and consistency in operations.
Organization Coordinator
Formula 1
09.2017 - 09.2017
- Responsible for the event layouts, logistics and organization of the attendee.
- Served as a liaison between departments, facilitating open communication channels for improved collaboration.
- Worked with the team to set up Ferrari suite at the Formula One pit.
Education
BBA - Management
Singapore Institute Of Management
Singapore09-2022
BBA - Hospitality Management
Republic Polytechnic
Singapore04-2019
High School Diploma -
GCE O Level
Singapore01-2017
Skills
- Problem-solving
- Team leadership
- Client relations
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff management
- Operations oversight
- Social media marketing
- Creative direction
Languages
English
Native or Bilingual
Burmese
Native or Bilingual
Malay
Limited Working
Timeline
Operations Manager/HR Manager
Express Group Enterprise
05.2023 - 01.2025
Restaurant Marketing Director
Moonstone
11.2022 - 04.2023
Online Marketing Manager
The Spiffy Dapper
01.2022 - 09.2022
Assistant Creative Director
The Proud Burmese
08.2020 - 12.2021
Assistant General Manager
No Style by Katanashi
12.2019 - 11.2021
Event Planner
Grand United Hotel Myanmar
06.2019 - 07.2019
Organization Coordinator
Formula 1
09.2017 - 09.2017
Organization Coordinator
Republic Polytechnic
01.2017 - 04.2019
BBA - Management
Singapore Institute Of Management
BBA - Hospitality Management
Republic Polytechnic
High School Diploma -
GCE O Level
Similar Profiles
Abhisaar DubeyAbhisaar Dubey
Lead MIS Analyst at Enterprise Testing | US, APAC, EMEA & LACC I American ExpressLead MIS Analyst at Enterprise Testing | US, APAC, EMEA & LACC I American Express
Lina ChoLina Cho
Assistant Lead International Logistics Coordinator at S.F. Express Group(Shanghai) Express Co,. LtdAssistant Lead International Logistics Coordinator at S.F. Express Group(Shanghai) Express Co,. Ltd
LAVAR MATTHEWSLAVAR MATTHEWS
Chief Executive Officer at Genesis Group of Companies & DSH Enterprise, Inc.Chief Executive Officer at Genesis Group of Companies & DSH Enterprise, Inc.
Juvelyn M. NatividadJuvelyn M. Natividad
Senior Staff Accountant at Nevados Engineering, Inc.Senior Staff Accountant at Nevados Engineering, Inc.
Michael ArmasMichael Armas
Advice Nurse at Kaiser PermanenteAdvice Nurse at Kaiser Permanente