Rickeyesha Hill
Joplin,MO
Summary
Compassionate and dedicated professional with experience at A Better Life In-Homecare, skilled in emotional support and household management. Proven ability to enhance patient wellbeing through effective communication and critical thinking. Committed to fostering positive environments and achieving optimal health outcomes for individuals in care.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional childcare provider with track record of fostering safe, engaging, and nurturing environments for children. Demonstrates strong skills in child development, curriculum planning, and classroom management. Capable of effective team collaboration and adaptable to changing needs. Known for reliability, empathetic communication, and positive reinforcement strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Caregiver
A Better Life In-Homecare
10.2022 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
Crew Team Member
Wendys Fast Food
09.2022 - 10.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Childcare Teacher
Dinosaur Academy
04.2020 - 08.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Crew Team Member
Braum's Ice Cream & Burger Restaurant
02.2020 - 03.2020
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Greeted customers at drive-thru and took food orders.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Became familiar with products to answer questions and make suggestions.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Operated register to process payments and collect cash payment for order totals.
Education
BBA - Social Work
Bryant & Stratton College
NY10-2025
High School Diploma -
Joplin High School
Joplin, MO05-2008
Skills
- Emotional support
- Household management
- Hospice care
- Nutritional planning
- Customer service
- Active listening
- Critical thinking
- Data entry
- Parent-teacher communication
- Child development
- Classroom organization
- Outdoor play supervision
- Special needs support
Certification
- PCW - Personal Care Worker
- Licensed Childcare Worker - April 1, 2020-August 4,2022
- First Aid, CPR & AED Training - 2020- present
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Caregiver
A Better Life In-Homecare
10.2022 - Current
Crew Team Member
Wendys Fast Food
09.2022 - 10.2022
Childcare Teacher
Dinosaur Academy
04.2020 - 08.2022
Crew Team Member
Braum's Ice Cream & Burger Restaurant
02.2020 - 03.2020
BBA - Social Work
Bryant & Stratton College
High School Diploma -
Joplin High School
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