RICKFORD EDWARDS
San Diego
Summary
Dynamic professional with extensive experience in security and customer service, notably at The Tipsy Crow. Proven ability in conflict resolution and staff training, enhancing safety protocols and customer satisfaction. Skilled in surveillance monitoring and time management, consistently delivering exceptional service and fostering strong client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BARBER
Legendz Barbershop
09.2020 - Current
- Built and established strong relationships with customers to promote repeat business.
- Kept workplace and hair-cutting tools clean and sanitary.
- Utilized effective communication skills to build strong relationships with clients.
Security Officer
The Tipsy Crow
San Diego
03.2025 - 12.2025
- Monitored premises to ensure safety and security of patrons and staff.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to disturbances, de-escalating conflicts effectively.
- Maintained detailed incident reports for management review and analysis.
- Implemented improved surveillance strategies to enhance monitoring capabilities.
- Developed safety awareness programs to educate staff on best practices.
Security Guard
Bang Bang
San Diego
02.2024 - 01.2025
- Monitored premises to ensure safety and prevent unauthorized access.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to incidents, providing assistance and reporting findings.
- Maintained detailed logs of daily activities, incidents, and observations.
ASSISTANT MANAGER
Sonic Drive in
10.2015 - 11.2020
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
WAREHOUSE WORKER
Todd Pipe
05.2019 - 11.2019
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Operated manual pallet jack to move products throughout warehouse.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Assisted with stocking shelves and organizing warehouse.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
- Operated manual or electric powered lift truck and forklift safely to move, locate, relocate, stack, load, unload, pick and count merchandise.
- Ensured compliance with safety regulations while operating material handling equipment such as pallet jacks and hand trucks.
- Loaded and unloaded freight with a forklift in a safe and efficient manner.
- Completed physical inventories and cycle counts following correct procedures.
- Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
- Used good manual dexterity, hand-eye coordination and depth perception to complete accurate work.
- Monitored incoming and outgoing shipments for accuracy.
- Checked products for accuracy against paperwork, damage, or signs of infestation.
- Performed daily equipment checks and maintenance activities to ensure operational efficiency.
- Provided excellent customer service by quickly responding to inquiries and resolving issues promptly.
- Kept appropriate records and reports to guarantee accuracy of inventory.
- Organized stockroom by sorting through incoming shipments and determining placement on shelves.
- Utilized computer to record data regarding received and counted stock items.
- Maintained accurate inventory records using computerized tracking systems.
- Verified accuracy of incoming shipments against purchase orders.
- Verified and updated inventory levels in company database.
Education
High School -
University City High School
San Diego, CA01.2014
Skills
- Conflict resolution
- Surveillance monitoring
- Staff training
- Time management
- Outstanding customer service
Certification
• Licensed Barber
• Guard Card
• Guard Card
Timeline
Security Officer
The Tipsy Crow
03.2025 - 12.2025
Security Guard
Bang Bang
02.2024 - 01.2025
BARBER
Legendz Barbershop
09.2020 - Current
WAREHOUSE WORKER
Todd Pipe
05.2019 - 11.2019
ASSISTANT MANAGER
Sonic Drive in
10.2015 - 11.2020
High School -
University City High School