RICK GARCIA
MISSION VIEJO,CA
Summary
Dedicated and knowledgeable regional operations manager with 24 years of experience driving teams' performance, productivity and customer service excellence. Expertise in partnership cultivation, new business establishment and long-term revenue-generating strategies.
Overview
25
25
years of professional experience
Work History
Project Manager
American Vision Windows
Orange County
09.2023 - 09.2024
- Overhauled operations in the Home Show department, focusing on the OC market
- In-home closing goal of 35% or better per month
- Demonstrated expertise in matching products to customer needs, driving sales growth
- Dedicated efforts to personal sales approaches, enhancing self-sourced prospecting and goal attainment
- Achieved efficient and effective communication with clients
- Negotiated contracts with vendors, suppliers, and customers based on company objectives and budget constraints
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project
Regional Brand Manager
Brand Enhance Hospitality
Orange County
03.2018 - 08.2023
- Surpassed goals through strategic leadership and proforma management
- Managed integration of additional services for clients, creating value and profitability
- Led new site sales initiatives with quarterly target goals of 1-2 new sites
- Managed 8 luxury hotel clients and 300 associates.
- Enhanced team efficiency in handling claims with preventative actions
- Created and analyzed workforce metrics reports resulting in increased profits
- Planned, developed, and led negotiation of key business partnerships
- Analyzed financial data, such as sales reports, budgets, forecasts, and payroll records, to identify areas of improvement
- Managed recruitment process for new staff members, integrating interviewing and training responsibilities
- Negotiated rate increases and contractual terms with clients
- Formulated comprehensive proformas tailored to client needs
- Analyzed current and historical staffing trends to identify areas for improvement in workforce strategic planning.
- Conducted research on labor market conditions, industry trends, and best practices to inform workforce planning decisions
- Collaborated with HR and recruiting teams to ensure alignment of recruitment plans with overall business objectives
- Identified gaps between current staffing levels and organizational requirements for optimal performance and productivity
- Oversaw all schedule-related requests, including PTO, shift swaps, and overtime
- Developed and evaluated methods and techniques for selecting, promoting, and training employees
Sr. Account Manager
Towne Park (Mile Hi Valet, Ameripark)
Orange County
10.1999 - 03.2018
- Oversaw 100 associates across 4 premier hotels
- Oversaw day-to-day operations and short and long term planning
- Assist with finding new acquisitions, including cold calls and site visits
- Oversaw district claim calls install prevention standards to reduce cost
- Direct and manage guest service standards, consistent with clients' standards and brand attributes
- Elevated revenue and service quality through customer communications
- Member of company's Gear Up program for development of high-caliber leaders
- Handle financial analysis and reporting of corporate finances on a daily, weekly and monthly basis
- Provide input and execute a strategic plan consistent with the annual business plan
- Oversee all site-level Human Resource needs
Education
Orange Coast College
Costa Mesa01.2001
Los Amigos High School
Fountain Valley01.1999
Skills
- 24 Years in Hospitality industry
- Expertise in Leadership Development
- Skilled in Operations Transition
- Strategic Planning & Development
- Client Acquisitions and Relationships Management
- Advanced understanding of several hotel and airport parking programs and software
- Labor Law and Company Compliance Management
- Forecast, Metric, and Cost Reporting
- Financial Administration
- Staffing Oversight and Performance Analysis
- Work Flow Optimization
Professional References
Jeremy Hevener, VP of Revenue Optimization, Towne Park
jhevener@townepark.com, 714-483-6000
Sam, Islas, SVP of Operations, Towne Park
sislas@townepark.com, 714-313-8381
Matthew Harrison, General Manager, Marriott
matt.harrison@marriott.com, 301-943-6077
Debbie Snavely, General Manager, Marriott
debbie.snavely@marriott.com
Morgan Latin, Regional Brand Manager, Brand Enhance Hospitality
mlatin@brandenhanceparking.com, 714-944-3685
Jesse Leal, General Manager, American Vision Windows
jesse@americanvisionwindows.com, 626-551-7774
Timeline
Project Manager
American Vision Windows
09.2023 - 09.2024
Regional Brand Manager
Brand Enhance Hospitality
03.2018 - 08.2023
Sr. Account Manager
Towne Park (Mile Hi Valet, Ameripark)
10.1999 - 03.2018
Orange Coast College
Los Amigos High School
Similar Profiles
Ricardo A Medrano MoranRicardo A Medrano Moran
Window and Door Installer Apprenticce at American Vision WindowsWindow and Door Installer Apprenticce at American Vision Windows
Giovanie HernandezGiovanie Hernandez
Window and Door Installer at American Vision WindowsWindow and Door Installer at American Vision Windows
Alexandra OlguinAlexandra Olguin
HR Clerk at Cleer Vision WindowsHR Clerk at Cleer Vision Windows