RICKI-ANN GRANT
Myrtle Beach,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Aimbridge Hospitality
08.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
Front Desk Agent
Aimbridge Hospitality
Myrtle Beach, SC
06.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
Hinduja Global Solutions (HGS)
10.2020 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated insurance claims denials and appeals.
Nutrition Products Limited
01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Implemented orderly, organized filing systems for easy record retrieval.
Library Assistant Volunteer
Waterford Library
01.2018 - 03.2018
- Conducted circulation and shelving duties, maintaining orderly, organized displays.
- Located books, magazines and other materials quickly according to patron requests.
- Increased library engagement through community outreach and activity schemes.
- Created displays to promote library materials and services.
- Completed daily administration tasks for accurate, reliable records.
Education
Associate of Science - Customs Process, Freight Forwarding & Immigration
Caribbean Maritime University
11.2022
High School Diploma -
BRIDGEPORT HIGH SCHOOL
06.2018
City And Guilds Customer Service Certificate - Customer Service
Bridgeport High School
Kingston, Jamaica06.2017
Skills
- Microsoft Office Suite
- Customer Account Management
- Patient Engagement
- Patient Care and Confidentiality
- Organization and Time Management
- Adaptable and Flexible
- Invoice and Payment Tracking
- Software Applications
Timeline
Housekeeping Supervisor
Aimbridge Hospitality
08.2023 - Current
Front Desk Agent
Aimbridge Hospitality
06.2022 - 08.2023
Customer Service Representative
Hinduja Global Solutions (HGS)
10.2020 - 04.2022
Nutrition Products Limited
01.2019
Library Assistant Volunteer
Waterford Library
01.2018 - 03.2018
Associate of Science - Customs Process, Freight Forwarding & Immigration
Caribbean Maritime University
High School Diploma -
BRIDGEPORT HIGH SCHOOL
City And Guilds Customer Service Certificate - Customer Service
Bridgeport High School
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