Ricki Cross
Dallas
Summary
Resolute and technically skilled professional with a versatile range of skills in training, discovering efficiencies, driving execution, and developing associates. Fifteen plus years of experience in management, including nine years with a Fortune 100 Best Companies. Quick to master tasks and showcase computer savvy nature. Diplomatic and tactful when interacting with professionals and non-professionals at all levels, including Human Resource professionals. Excels in deadline-driven environments.
Overview
28
28
years of professional experience
Work History
Co Owner/ Office Manager
Wade R&T Enterprise
10.2013 - Current
- Company Overview: (LANCASTER, TX)
- Dispatch drivers, track loads, proof of delivery and manage invoices
- Manage Accounts Receivables/Payables
- Responsible for office operations, communication and implementing policies
- Documented retention, and records management
- Manage payroll and cash management
- Human Resources Employee Relations - Personnel Selection, Terminations/appeals, New Hire Paperwork, Staffing Needs, Recruiting
- Conduct Investigations and audits
- Review and update Forms and Policies by assuring Employee files are up to date
- Disciplinary Actions – coaching’s and documentation of progress or regress
- Organize monthly meetings and facilitate updates and roll outs
- (LANCASTER, TX)
Customer Service Representative II
Alight Solutions
05.2022 - 11.2023
- Enrolled individuals for benefits which included-Medical, Dental, Vision, Life Insurance, HSA, and Medicare A&B assistance
- Maintaining personnel records
- Assisted in training Customer Service Rep
- I
- Provided great customer service, while working remotely
- Provided customer service for extensive incoming calls and made follow up calls/ to enrollment customers
- Processed Cobra elections information
- Managed incoming irate customer service calls and followed-up regarding their needs
- Navigated through multiple Screens and Monitors
- Assisted partners in finding In and Out of Network Providers
Senior Manager Business Operations
Carmax Auto Superstores, Inc.
04.2008 - 09.2013
- Company Overview: (cOLUMBUS, oh & iRVING, tx)
- Utilized, analyzed reports report information, and monitored trends
- Profit & Loss Management and Notarize documents
- Human Resources Employee Relations - Interviews, Hiring, Onboarding, Training, Grand Openings (staffing needs) Orientations, Terminations, Recruiting and Promotions and to sustain company growth (company policies and procedures adhered to) New Hire Paperwork
- Tracked and maintained documentation throughout termination appeals process
- Communicated with Human Resources Department – reports, updates & materials, FMLA, employee issues while maintaining confidential emails/reports and file safety
- Purchased supplies, budgeted, reconciled supplies, and expenses
- Collaborated with senior management team to set strategy for store
- (175+ employees)
- Provided vision, direction, and motivation for the team
- Performed audit compliance
- Waste Reduction implementation: process improvements that are value added to customer and associate experience
- Office Management: training, interpreting, communicating, and executing policies and procedures
- Provided effective feedback through individual meetings: One on Ones, file reviews, Performance Management, and Annual Performance Reviews
- KPM sustainment, DMV/State Regulations Management, Title Process Execution
- (cOLUMBUS, oh & iRVING, tx)
Assistant Business Office Manager
Carmax Auto Superstores, Inc.
07.2004 - 01.2005
Warranty Administrator
Carmax Auto Superstores, Inc.
09.1998 - 12.2002
Customer Assistance Rep
Carmax Auto Superstores, Inc.
07.1997 - 09.1998
Education
M.L.A - History
Dallas Baptist University
Dallas, TX12.2004
B.S. - Political Science Pre-Law
Texas Wesleyan University
Fort Worth, TX01.2002
Skills
- Senior Office Management
- Dispatcher
- Customer Service
- Policies and Procedures Execution
- Accounts Payable / Receivable
- P&L / Audit Compliance
- Performance Management
Accomplishments
- Outstanding Business Office Team
Professional Core Skills
- Inbound Calls / Data Entry
- Scheduling
- Meeting/Travel/Event Planning
- Asset Review
- Purchasing Management
- HR Partnering
- Records Management
- Expense Reduction
- Titles / Auction Experience
Timeline
Customer Service Representative II
Alight Solutions
05.2022 - 11.2023
Co Owner/ Office Manager
Wade R&T Enterprise
10.2013 - Current
Senior Manager Business Operations
Carmax Auto Superstores, Inc.
04.2008 - 09.2013
Assistant Business Office Manager
Carmax Auto Superstores, Inc.
07.2004 - 01.2005
Warranty Administrator
Carmax Auto Superstores, Inc.
09.1998 - 12.2002
Customer Assistance Rep
Carmax Auto Superstores, Inc.
07.1997 - 09.1998
M.L.A - History
Dallas Baptist University
B.S. - Political Science Pre-Law
Texas Wesleyan University
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