Ricki D. Stevenson
Baltimore,MD
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Open to remote positions.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
Verra Mobility
Baltimore, MD
04.2025 - Current
- Processed high volumes of data entries efficiently and accurately within established deadlines.
- Maintained organized electronic files for easy access .
- Processed speeding and Red light violations.
- Handled violator personal information with care.
- Processed over 5000 tickets per day.
Dispatcher/ Member Service Rep
Need It Now Delivers
Baltimore, MD
11.2021 - 11.2024
- Handle 80 to 100 inbound and outbound calls per day.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Scheduled customers for deliveries.
- Updated members' personal information.
- Maintained a helpful attitude.
- Handles compliance for Maryland Messenger.
- Manage all business and billing needs for Maryland Messenger.
- Set up new contracts with new drivers and clients.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Recorded and maintained files or records of customer requests, work or services performed.
Call Center Rep
Huntington Bank
Baltimore, MD
09.2021 - 11.2021
- Handled 80 to 120 inbound calls per day.
- Process new bank cards, and check orders.
- Carefully handled members personal information.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Prevented key account losses by researching discrepancies and correcting problems.
Customer Care Associate
Comcast
Baltimore, Maryland
04.2020 - 10.2020
- Processing residential serviceability requests, as generated from various call centers throughout the region.
- Communicating with customers, inbound sales personnel, construction teams, and members of the serviceability team.
- Assign, track, and interpret residential surveys to determine the serviceability of potential customers.
- Resolved customer issues in a timely manner.
- Performed troubleshooting to diagnose and resolve technical problems.
- Responded promptly to emails, chats and other forms of communication.
Customer Service Representative -Call Center
Lifetouch
Baltimore, Maryland
06.2016 - 10.2019
- Assist with scheduling appointments for high school seniors.
- Place orders or reorder photos to meet customer expectations.
- Maintain a helpful attitude in order to provide great customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative- Call Center (Temp)
Prometric
White Marsh, Maryland
02.2019 - 04.2019
- Processed payment information to ensure accurate billing and collections.
- Processed student enrollment.
- Worked in a fast-paced environment, completing accurate data entry.
- Handled sensitive personal information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Pinkerton
Hunt Valley, Maryland
10.2018 - 01.2019
- Processed I-9s, background checks, and contracts within time constraints.
- Identified discrepancies between source documents and entered data.
- Analyzed and processed current data records to provide detailed reports.
- Maintained confidentiality of sensitive information.
- Updated existing records with new or revised information as needed.
Customer Service Representative- Call Center
S3 Shared Solutions
Baltimore, Maryland
06.2017 - 02.2018
- Handle 80 to 100 inbound and outbound calls per day.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Scheduled customers for deliveries.
- Updated members' personal information.
- Maintained a helpful attitude.
- Handles compliance for Maryland Messenger.
- Manage all business and billing needs for Maryland Messenger.
- Set up new contracts with new drivers and clients.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Recorded and maintained files or records of customer requests, work or services performed.
Education
High School -
Landsdowne High School
Halethorpe, Maryland05-2014
Skills
- Punctual and dependable
- Proficient in Microsoft Office applications
- Excellent conflict resolution skills
- Works well with little supervision
- Fast learner
- Leadership
- Ability to train others
- Driver communication
- Dispatch software
- Multitasking and organization
- Coordinating urgent deliveries
- Critical thinker
- Attention to detail
- Data entry
- Record keeping
- Call handling
Timeline
Data Entry Clerk
Verra Mobility
04.2025 - Current
Dispatcher/ Member Service Rep
Need It Now Delivers
11.2021 - 11.2024
Call Center Rep
Huntington Bank
09.2021 - 11.2021
Customer Care Associate
Comcast
04.2020 - 10.2020
Customer Service Representative- Call Center (Temp)
Prometric
02.2019 - 04.2019
Customer Service Representative
Pinkerton
10.2018 - 01.2019
Customer Service Representative- Call Center
S3 Shared Solutions
06.2017 - 02.2018
Customer Service Representative -Call Center
Lifetouch
06.2016 - 10.2019
High School -
Landsdowne High School