Ricki Hammond
Peru,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Community Service Aide
clinton county department of social services
Plattsburgh, NY
05.2022 - 08.2023
- Made referrals to utilize community resources for resident's needs.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Secured transportation arrangements for medical appointments or court hearings.
- Guided clients through transition to independent living within community.
- Monitored clients' progress and adjusted care plans as needed.
- Performed assessments to determine individual limitations and strengths.
- Advocated for clients' rights within social service systems.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Conducted home visits to evaluate family dynamics and needs.
- Collaborated with social workers to support patients.
- Assisted with budget management, monitoring expenses and allocations.
- Provided crisis intervention counseling and support as needed.
Assistant Manager
Family Dollar
Keeseville, NY
08.2019 - 08.2020
- Mentored team members in professional development and growth.
- Analyzed data to identify areas of improvement and innovation.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Facilitated conflict resolution among staff members when necessary.
- Fostered a positive work environment to retain top talent.
- Developed and executed strategic plans for business growth.
- Implemented effective policies and procedures for operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
Correctional Officer
Essex County Department of Corrections
Lewis, NY
09.2009 - 08.2013
- Managed inmate behavior through effective communication and conflict resolution techniques.
- Administered disciplinary actions in compliance with facility policies and procedures.
- Provided support during crisis intervention situations involving suicidal or mentally ill inmates.
- Coordinated with other law enforcement agencies for inmate transfers or releases.
- Performed regular headcounts to maintain accurate inmate population records.
- Performed head counts, checking cells for missing inmates.
- Responded promptly to emergencies such as fights, fires, or medical incidents.
- Supervised inmates during day-to-day activities.
- Monitored inmate activities to ensure safety and adherence to rules.
- Conducted routine cell inspections for contraband and cleanliness.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Maintained a professional demeanor even under stressful conditions or confrontations with inmates.
- Instructed inmates in work assignments and explained tasks.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Supervised work details involving inmate labor both inside and outside the facility.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
CNA
Horace Nye Nursing Home
Elizabethtown, NY
01.2006 - 07.2009
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with daily activities, including bathing and dressing.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Ensured proper body alignment while assisting with positioning or transferring patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented patient care and progress in medical charts.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
High School Diploma -
Moriah Junior-Senior High School
Port Henry, NY06-2004
Skills
- Microsoft Access
- Active Listening
- Attention to Detail
- Case Management
- Task Delegation
- Product and service knowledge
- Operations Management
- Money Handling
- Workload Management
- Staff Management
- Customer Relationship Management (CRM)
- Team motivation
- Employee Scheduling
- Schedule oversight
- Customer Relations
- Business Administration
- Business development understanding
- Policy Enforcement
- Employee engagement
Timeline
Community Service Aide
clinton county department of social services
05.2022 - 08.2023
Assistant Manager
Family Dollar
08.2019 - 08.2020
Correctional Officer
Essex County Department of Corrections
09.2009 - 08.2013
CNA
Horace Nye Nursing Home
01.2006 - 07.2009
High School Diploma -
Moriah Junior-Senior High School
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