Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricki Peterson

Greenwood,SC

Summary

Resourceful and motivated HR Generalist with solid background in employee relations, talent acquisition, and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

23
23
years of professional experience

Work History

HR Generalist

Symrise Pet Food
03.2022 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitor 150+ employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Oversaw and managed hiring process
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Assisted with writing job postings and job descriptions for boards.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Talent Acquisition Specialist

Symrise Pet Food
07.2021 - 03.2022
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Sourced and screened candidates for open positions and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Assisted with writing job postings and job descriptions for boards.

Executive Assistant

Symrise Pet Food
10.2020 - 07.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Filed paperwork and organized computer-based information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Veterinary Assistant/Client Service Coordinator

Kinard Animal Hospital
09.2019 - 10.2020
  • Provided customer support to clients, answering questions and addressing concerns.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Administered medications to animals in treatment and documented changes in condition.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Answered owner animal health questions and advised on best care practices.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Educated clients on post-surgical care and nutrition.
  • Answered phones and assisted walk-in customers.
  • Functioned as point of contact for customers seeking service and qualifying needs.
  • Assessed customer needs and developed solutions to meet needs.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Managed time independently and completed tasks and documentation within identified timeframes.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Communicated with clients to provide updates on work progress.

Client Service Coordinator

Banfield Pet Hospital
02.2015 - 05.2016
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Created customer support strategies to increase customer retention.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained and managed customer files and databases.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Offered personalized solutions to meet customer requirements and close sales.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Pet Care Specialist

Pet Smart
10.2014 - 04.2015
  • Handled animals safely and remained calm in different situations.
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
  • Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
  • Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Documented pet care activities, immunizations and treatments delivered.
  • Modified or help others modify pet behavior with proven, safe strategies.
  • Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
  • Worked under direction of veterinarian to deliver treatments and support pet needs.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Stay-At- Home Mother

Self-Employed
10.2009 - 10.2014


  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.

Pet Care Manager

Pet Smart
01.2002 - 10.2009
  • Monitored overall health of animals through daily observation and hands-on training.
  • Observed and documented current behaviors for applicable animals.
  • Oversaw area cleaning and maintenance of zoological areas and enclosures.
  • Delivered animal outreach presentations and animal appearances in various media and stage presentations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored areas for security issues and safety hazards.
  • Accurate timekeeping for payroll .

Pet Trainer

Pet Smart
01.2001 - 01.2002
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Maintained clean training arena for group classes.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Educated owners about benefits of specialized therapy training.

Education

Graphic Communications 4.0 GPA

Erie County Technical School
Erie, PA
06.2001

Honors Diploma -

North East High School
North East, PA
05.2001

Skills

  • HRIS Applications
  • Manager Coaching and Training
  • Adaptable to Changing Conditions
  • Talent Acquisition
  • Time Tracking
  • Onboard New Hires
  • Human Resources Services
  • Consultancy and Advisory
  • Employee Relations

Timeline

HR Generalist

Symrise Pet Food
03.2022 - Current

Talent Acquisition Specialist

Symrise Pet Food
07.2021 - 03.2022

Executive Assistant

Symrise Pet Food
10.2020 - 07.2021

Veterinary Assistant/Client Service Coordinator

Kinard Animal Hospital
09.2019 - 10.2020

Client Service Coordinator

Banfield Pet Hospital
02.2015 - 05.2016

Pet Care Specialist

Pet Smart
10.2014 - 04.2015

Stay-At- Home Mother

Self-Employed
10.2009 - 10.2014

Pet Care Manager

Pet Smart
01.2002 - 10.2009

Pet Trainer

Pet Smart
01.2001 - 01.2002

Graphic Communications 4.0 GPA

Erie County Technical School

Honors Diploma -

North East High School

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Ricki Peterson