Summary
Overview
Work History
Education
Skills
Timeline
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RICKI RAMIREZ

San Antonio,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I welcome the opportunity to gain knowledge and insight into the investment industry while sharpening a customer service skills and developing A professional career within a culture that is focused on improving the lives of their clients and associates.

Overview

22
22
years of professional experience

Work History

Leasing Consultant

RENT 2 OWN HQ
03.2019 - 10.2019
  • Aligned customers of all backgrounds with the vehicle fit to fit their needs by walking them through the vehicle shopping experience to include discussing the details of the vehicle, remaining knowledgeable of vehicle history, and providing safe and enjoyable test drive experiences to ensure satisfaction with their choice, Effectively explained the finance process to include documentation needed to complete the loan process, down payment requirements and payment estimates
  • Utilized market strategies through the social media platforms to generate interests in the company and engage prospective buyers to One in and test drive the vehicle of their choice.
  • Managed over 8 Customers Daily

Residential Retention Representative

Charter Telecommunications
05.2023 - Current
  • Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e
  • Adhered to appropriate legal scripting when required.
  • Developed new strategies for customer retention activities.
  • Video, data and phone
  • Execute retention strategy that strikes balance between saving customers and retaining revenue
  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions
  • Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques
  • Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc
  • Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints
  • Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain
  • Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services
  • Perform other duties as requested by supervisor
  • Demonstrating working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
  • Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to apply appropriate retention and sales techniques and demonstrate sustained achievement of stated retention goals. Effective computer and consumer electronics skills. Ability to use personal computer and appropriate software applications to include billing system and other role-related tools
  • Proven verbal and written communication skills
  • Ability to effectively handle irate customers while attempting to resolve stated issues
  • Ability to prioritize and Organize effectively.

Verizon Business Partner

Okin Process
05.2001 - 01.2022
  • Upselling 5G Business Internet and Available Promotions to businesses across the United
  • States where 5G is available in their specific area to grow the Verizon Business Network
  • Family with this Brand new Specific Product
  • Utilized all marketing resources available and developed winning strategies that helped me succeed in this sales position
  • Deal with multiple applications and multitask through multiple windows on a daily basis including
  • Outbound Phone- calls Specifically provided By Company Lead List.

Technical Support Representative

IBEX Global
01.2020 - 06.2020
  • Provided excellent technical support in assisting customers with issues that may interfere with their iPhone/iPad/iPod/Apple Watch experience
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Provided open solutions to issues that could impact customers weather it be issues regarding software or simple mail-in / in- store repairs that could now be scheduled during phone call, and issue educated articles regarding product
  • Constantly was learning something new as policies and technical steps were constantly evolving along with new updates
  • Was my responsibility to keep myself knowledgeable about changes on a daily basis.

Customer Service Representative

QVC Call Center
09.2019 - 02.2020
  • Provided excellent telephone customer Service in assisting customers with issues that may interfere with their shopping experience, regarding credit/debit card charges or promotional prices that could now be adjusted even on past orders and issue refunds regarding returned merchandise
  • Main HEADLINE ; Make Her Happy
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - BIOLOGY

ST. PHILIPS ALAMO COLLEGES
San Antonio, TX
03.2026

Skills

  • Business Processes and Procedures
  • Customer Loyalty
  • Leasing and Sales
  • Equipment Replacement
  • Pricing Management
  • Customer Relations
  • Brand Representation
  • Oracle PeopleSoft
  • Customer Inquiries
  • Revenue Growth

Timeline

Residential Retention Representative

Charter Telecommunications
05.2023 - Current

Technical Support Representative

IBEX Global
01.2020 - 06.2020

Customer Service Representative

QVC Call Center
09.2019 - 02.2020

Leasing Consultant

RENT 2 OWN HQ
03.2019 - 10.2019

Verizon Business Partner

Okin Process
05.2001 - 01.2022

Associate of Science - BIOLOGY

ST. PHILIPS ALAMO COLLEGES

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RICKI RAMIREZ