Ricki Singleton
Sacramento,CA
Summary
Accomplished Manager at McDonald’s and skilled Stylist at Great Clips Salon, adept in customer service and product knowledge. Elevated customer satisfaction by overhauling service protocols and excelled in relationship building. Demonstrated creative thinking and teamwork, significantly enhancing team performance and sales environment.
Results-focused Job Title dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
11
11
years of professional experience
Work History
Stylist
Great Clips Salon
11.2017 - Current
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
Manager
McDonald’s
03.2014 - 11.2017
- Conducted performance evaluations to identify areas for employee growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Cosmetology License - Cosmetology
California Cosmetology And Barbering
Sacramento, CA05.2016
Skills
- Customer service
- Product knowledge
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Relationship building
- Active listening
- Flexible schedule
Timeline
Stylist
Great Clips Salon
11.2017 - Current
Manager
McDonald’s
03.2014 - 11.2017
Cosmetology License - Cosmetology
California Cosmetology And Barbering
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