Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ricki Stevens

San Antonio

Summary

Versatile healthcare and logistics professional with over 9 years of experience in fast-paced clinical environments and medical supply chain operations. Proven ability to manage electronic health records (EHR/EMR), coordinate surgical and clinical logistics, and optimize inventory and patient workflows using digital tools. Strong communicator and process improver with a growing passion for health technology. Excels at bridging frontline healthcare knowledge with operational efficiency and tech-driven solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Logistics Manager

Epic Pain Management & Urgent Care
08.2024 - Current
  • Directed procurement and distribution of medical equipment and supplies across departments
  • Managed vendor relationships and negotiated contracts to reduce costs and improve delivery times
  • Implemented inventory tracking systems and software to streamline ordering and reduce shortages
  • Led compliance initiatives to meet healthcare regulations and emergency readiness protocols
  • Managed supply chain logistics, optimizing delivery schedules to enhance patient care.
  • Analyzed transportation costs, identifying opportunities for efficiency improvements.
  • Trained staff on best practices in inventory control and logistics management systems.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.

Medical Assistant | Clinical Operations & EMR Support

Communicare Pediatrics
03.2024 - 08.2024
  • Provided direct patient care while managing digital documentation and EHR workflows
  • Handled insurance verification, pre-authorizations, and specialist referrals via integrated systems
  • Trained new staff on clinical procedures and electronic systems
  • Ensured data accuracy, regulatory compliance, and scheduling efficiency
  • Supported physicians during examinations, enhancing patient comfort and care delivery.
  • Managed appointment scheduling, improving office efficiency and patient flow.
  • Prepared examination rooms, maintaining cleanliness and readiness for patient visits.
  • Assisted in patient intake and documentation, ensuring accurate medical records.
  • Administered vaccinations and performed routine lab tests under supervision.

Medical Assistant Team Lead

Nuhope
01.2022 - 03.2024
  • Assisted healthcare providers with patient examinations and procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Scheduled appointments and managed patient flow to optimize clinic operations.
  • Educated patients on medication usage and post-treatment care instructions.
  • Performed routine laboratory tests and collected specimens for analysis.
  • Collaborated with multidisciplinary teams to enhance patient care strategies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Surgical Scheduler & Technical Coordinator

MD Spine Care
06.2021 - 12.2021
  • Managed scheduling and IT coordination for surgical procedures across hospitals and clinics
  • Prepared patients for surgery with digital pre-op checklists, EMR updates, and systemized clearance tracking
  • Liaised with surgeons, co-surgeons, and vendors to align equipment, devices, and logistics
  • Assisted in procedures including IV setup, sterile field prep, and use of imaging equipment (C-arm)

Lead Medical Assistant | Administrative Liaison

Premier Pain Consultants
04.2016 - 06.2021
  • Spearheaded digital records management, supply ordering, and clinical scheduling across departments
  • Developed spreadsheet tracking for medication tapering plans and compliance reporting
  • Maintained up-to-date inventory and supported physicians with clinical and administrative tasks
  • Processed records for legal, insurance, and patient access—ensuring accuracy and HIPAA compliance
  • Streamlined appointment scheduling using electronic health record (EHR) systems to enhance operational efficiency.
  • Coordinated communication between patients and healthcare providers, improving satisfaction rates.
  • Conducted patient education sessions on treatment plans, promoting adherence to care protocols.
  • Oversaw compliance with HIPAA regulations, safeguarding patient information effectively.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Health Information Technology & Data Management

San Antonio College
San Antonio, TX

Medical Assisting

Brown Mackie College
San Antonio, TX
01.2015

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Smithson Valley High School
01.2014

Skills

  • Tech Tools: Microsoft Excel, Word, PowerPoint, Google Sheets
  • Operational management
  • Team management
  • Logistics oversight
  • Product management
  • Supplies inventory
  • Clinical Tech: EKG, Spirometry, Lab Equipment, IV & Injection Equipment
  • Administrative Systems: Insurance Portals, Referral & Authorization Systems
  • Operations: Inventory Control, Supply Chain Forecasting, Vendor Management
  • Soft Skills: Patient Communication, Process Optimization, Cross-Functional Teamwork

Certification

  • HIPAA Compliance Training
  • Basic Life Support (BLS)

Timeline

Logistics Manager

Epic Pain Management & Urgent Care
08.2024 - Current

Medical Assistant | Clinical Operations & EMR Support

Communicare Pediatrics
03.2024 - 08.2024

Medical Assistant Team Lead

Nuhope
01.2022 - 03.2024

Surgical Scheduler & Technical Coordinator

MD Spine Care
06.2021 - 12.2021

Lead Medical Assistant | Administrative Liaison

Premier Pain Consultants
04.2016 - 06.2021

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Smithson Valley High School

Health Information Technology & Data Management

San Antonio College

Medical Assisting

Brown Mackie College

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