Ricki Wax
Austin,Texas
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Brings 15 years of experience with an advanced understanding of organizational strategies, financial management, procurement and contracting. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Global Strategy & Operations Program Manager
Google
05.2020 - Current
- Delivered QBRs in a timely manner with data, structure and impact to executive leadership
- Managed team of 16 individual contributors to produce impactful product for Search, Ads, Commerce and Geo with agile methodical approach, resulting in 200K user impressions, 98% CSAT score
- Cross functional collaboration with product managers, engineering, hr teams with senior vice president visibility and executive stakeholder satisfaction
- Accelerated the launch of Leadership Accountability initiative with VP leadership involving cross functional partners reaching 2M impressions
- Enhanced team productivity by optimizing workflows and introducing time-saving tools.
- Streamlined operations by implementing efficient project management processes and strategies by 120%
- Responsible for influence across key stakeholders to achieve 100% consensus on valuable outcomes
- Helped drive program execution for Racial Equity workstream, contributing to 10+ events with 20+ leaders, visibility with 13 sites globally affected, resulting in a 94% CSAT score.
Program Manager III
Google
05.2018 - 08.2020
- Managed portfolio totaling 1.9 million
- Collaborated with our marketing team on communications for Google Digital Coaches programming producing campaigns and driving user engagement
- Led small business week initiatives to drive awareness and community partnerships
- Highlighted 10+ new partnerships generating $500,000 in business development
- Created & Implemented program roadmaps, Gantt charts, project plans and trackers leading to successful program launches.
CEO/Founder
Ricki Wax Consulting
01.2020 - Current
- Developed Data Analysis for DEI content across various social media platforms reaching over 2M+ views
- Facilitated over 20+ workshops to deliver in front of C-suite execs and business professionals
- Thought leader and consultant to various stakeholders
- Achieved company growth by implementing strategic plans and streamlining operations.
- Created content to help funnel $100,000+ in Small Businesses.
Director, Human Resources
Lifecare Services
11.2016 - 05.2018
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Established departmental performance goals and provided feedback for underperforming areas.
Human Resources Executive - HRBP
Target
07.2009 - 09.2016
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks
- Managed a team of 6 direct reports, 300 in-direct reports, and processed payroll for all non-exempt staff
- Exceeded expectations for saving costs in operations for 72M building
- Decreased turnover by 40%, and increased employee engagement by 20% post Gallagher survey
- Recognized by my district leader for being a quick learner, having a competitive edge, resourceful, reliable and confident in my ability to make tough decisions
- Developed and facilitated all new-hire orientations and successful on-boarding
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
Education
Masters - Business Management
Florida International University
Bachelors - Marketing Communications
University of Texas Arlington
Skills
- Program Management
- Lean Methodology
- Agile Methodology
- Financial Management
- Market Access & Expansion
- Operational Oversight
- Stakeholder Relations
- Strategic Direction
- Process Improvement
- Strategic Partnership
- Market Trend Expertise
- Operations Management
Websites
Accomplishments
- Achieved 120% operational rigor in objective key results by introducing streamlined process for QBR tasks.
- Presented in front of 30,000 people at Google Cloud Next
- Awarded 40 under 40 award for strong Leadership commitments in Austin community
Timeline
Global Strategy & Operations Program Manager
Google
05.2020 - Current
CEO/Founder
Ricki Wax Consulting
01.2020 - Current
Program Manager III
Google
05.2018 - 08.2020
Director, Human Resources
Lifecare Services
11.2016 - 05.2018
Human Resources Executive - HRBP
Target
07.2009 - 09.2016
Masters - Business Management
Florida International University
Bachelors - Marketing Communications
University of Texas Arlington
Similar Profiles
Audrey RooneyAudrey Rooney
Business Systems Analyst / QA Analyst at GoogleBusiness Systems Analyst / QA Analyst at Google
Dipti KothariDipti Kothari
Product Specialist at GoogleProduct Specialist at Google
MARCCURTLEY GERONIMOMARCCURTLEY GERONIMO
Country Security Operations Manager at GoogleCountry Security Operations Manager at Google
AYANAVA DATTAAYANAVA DATTA
Project Management Intern at GoogleProject Management Intern at Google
Claire LewisClaire Lewis
Senior Client Implementation & Onboarding Consultant– Enterprise Accounts at PopmenuSenior Client Implementation & Onboarding Consultant– Enterprise Accounts at Popmenu