Ricki Webb
Seattle,WA
Summary
Dynamic professional skilled in communication and organization, with a proven ability to thrive under pressure. Expertise in managing workflows effectively while ensuring clarity across phone, face-to-face, and email interactions. Known for reliability and a strong commitment to independent work, driving results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Field Support Specialist
SPS North America Inc.
Seattle, USA
01.2024 - Current
- Maintained strong relationships with customers, vendors and shipping partners
- Adept at navigating and troubleshooting label creation and package tracking systems
- Experienced in a variety of mailroom environments
- Maintained an organized workstation
- Ability to oversee all daily mailroom processes
- Quickly and efficiently processed both Domestic and International shipments
- Created accessible training materials and guides
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Collaborated with other teams to ensure that service level agreements are met.
- Tracked ticket statuses using a ticketing system and updated customers accordingly.
- Collected, analyzed and reported on data for use in operational planning.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Mixer / Preparation
Crumbl Cookies
Federal Way, USA
03.2023 - 11.2023
- Accurately and efficiently learned and mixed new recipes each week
- Proficient frosting skill with a piping bag or spatula
- Uniformly dressed cookies each morning to match a photo guide
- Monitored and managed baking fresh batches throughout the shift efficiently
- Utilized a variety of dough preparation method
- Maintained a clean and sanitized workstation
- Worked very effectively within a team to ensure tasks were completed quickly
Shipping and Receiving Clerk
Warmoth Guitar Products, Inc.
Puyallup, USA
02.2022 - 12.2022
- Accurately packed and labeled an average of 150 orders a day
- Managed and restocked inventory independently
- Utilized QuickBooks for purchases and receiving orders
- Received and coordinated all incoming deliveries
- Investigated and resolved all customer shipping issues
- Maintained strong relationships with shipping partners
- Adept at handling IT problems related to the role
- Created accessible training materials and guides
Education
HS Diploma -
Graham Kapowsin High School
Graham, WA01.2017
Some College (No Degree) - Cosmetology
Gene Juarez Academy
Federal Way, WASkills
- Fast Learner
- Highly dependable
- Excellent attention to detail
- Personable and dedicated
- Excellent problem solver
- Effective communication skills
- Able to efficiently multitask
References
References available upon request.
Timeline
Field Support Specialist
SPS North America Inc.
01.2024 - Current
Mixer / Preparation
Crumbl Cookies
03.2023 - 11.2023
Shipping and Receiving Clerk
Warmoth Guitar Products, Inc.
02.2022 - 12.2022
HS Diploma -
Graham Kapowsin High School
Some College (No Degree) - Cosmetology
Gene Juarez Academy
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