Ricki Ygnacio
Lemoore,CA
Summary
I have over eight years of customer service experience. I am currently continuing my education after serving in the United States military. I have led over 100 employees in day-to-day tasks with minimal errors. Identifying problem areas and developing team members for the center's betterment and the customer's benefit. Dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish a smooth operation of tasks and completion. Reliable and driven, with strong time management and prioritizing abilities.
Overview
7
7
years of professional experience
Work History
Navy Sailor
United States Naval Service
02.2015 - 07.2022
- Ensured quality customer service was given to customers by providing services, as well as other options to benefit the department
- Maintained log of all incoming and outgoing parcels, prepare parcels for pickup
- Trained new associates
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store' s efficiency
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Communicated clear expectations and goals to each team member
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Actively pursued personal learning and development opportunities
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Managed staff of 100 to 250 associates
- Assigned employees to specific duties to best meet the needs of the department
- Instructed staff on appropriately handling difficult and complicated tasks
- Examined merchandise to verify it was correctly displayed
- Scheduled and led weekly/monthly trainings for all employees
- Reported to the department manager regarding all store and staff issues
- Trained and developed new associates on key system
- Implemented a new ordering process and identified poor work habits to improve process effectiveness
- Conducted store inventories once per quarter
- Stocked and replenished merchandise according to inventory list
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
Education
Associate of Applied Science - Cybersecurity And Networking
DeVry University
Remote08.2024
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2014
Skills
- Great customer service skills
- Skilled in call center operations
- Teamwork and Collaboration
- Patience and Persistence
- Multitasking Abilities
- Attention to Detail
- Time management abilities
- Active Listening
- Critical Thinking
- Exceptional workflow management
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Responsible attitude, remaining calm under pressure and possessing superb decision-making skills
- Promoting good work practices
- Able to build a positive rapport with staff
- Assigning tasks to staff & clearly explaining how those duties are to be done
- Able to introduce new processes to a team and organization
- Calmly responding to accident and emergency situations
- Setting goals and objectives for individuals and teams
- Able to communicate effectively with staff and outside vendors
- Inventory management
- Inventory control procedures
- Computer proficient
- Conflict and dispute resolution
Timeline
Navy Sailor
United States Naval Service
02.2015 - 07.2022
Associate of Applied Science - Cybersecurity And Networking
DeVry University
High School Diploma -
Vista Murrieta High School
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