Rickia Forte
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Console Operator
Allied Universal Security Services
03.2022 - 12.2022
- Observed and reported suspicious activities and persons.
- Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
- Issued security badges and visitor passes to all guests.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Front Desk Receptionist
Strategic Security Corp.
01.2019 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Insurance Verification Specialist
Alight
09.2018 - 12.2019
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Support Specialist
Iqor
09.2017 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume call center setting, prioritizing tasks to keep up with challenging deadlines.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
WEST MECKLENBURG HIGH SCHOOL
Charlotte, NC06-2016
Skills
- Strong Organization
- Time Management
- Exceptional Communication
- Team Player
- Detail-oriented
- Complaint resolution
- Account management
Timeline
Console Operator
Allied Universal Security Services
03.2022 - 12.2022
Front Desk Receptionist
Strategic Security Corp.
01.2019 - 11.2020
Insurance Verification Specialist
Alight
09.2018 - 12.2019
Customer Support Specialist
Iqor
09.2017 - 08.2018
High School Diploma -
WEST MECKLENBURG HIGH SCHOOL
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services
Miralem OkicMiralem Okic
Quality Assurance Laboratory Technician at Tyson FoodsQuality Assurance Laboratory Technician at Tyson Foods