Rickianna De Santiago

Worker's Compensation (August 2023 to Current)

• Verify eligibility with adjuster to ensure proper billing
• Process work status reports and clinicals
• Sign affidavits and fulfill medical records
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Coached employees through day-to-day work and complex problems.
• Handled incoming and outgoing shipping and receiving activities.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.

• Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
• Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
• Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

• Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
• Streamlined billing processes for increased efficiency in managing patient accounts.
• Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
• Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
• Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
• Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
• Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.

• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Streamlined appointment scheduling for increased patient convenience and reduced wait times.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
• Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.