Rickie Boutwell
Athens,AL
Summary
With 24 years of Home Depot experience remaining an enthusiastic leader of people and processes. Motivated by the desire to continue to grow while producing valued outcomes.
Overview
18
18
years of professional experience
Work History
Store Manager
The Home Depot Inc
01.2015 - Current
- Effectively communicate and partner with District Manager (DM) and District team to drive alignment, establish store's direction, and resolve issues as needed
- Analyze and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistently improve in opportunities
- Conduct store walks with Assistant Store Managers (ASMs), and Department Supervisors (DSs) to assess sales, service and profitability opportunities, and create effective game plans to accomplish necessary improvements.
- Host store walks with District or Regional team to review game plan effectiveness and monitor execution
- Review and analyze store's shrink and safety performance; identify trends and implement appropriate game plans for improvement Observe customer service levels in stores and coach Assistant Store Managers , Department Supervisors, and associate on addressing customer service and sales opportunities and resolve escalated customer care issue
- Teach, coach and train store leadership team and associates on sales and merchandising standards, customer service standards, and operational excellent to improve profitability
- Ensure execution of company's strategy and direction through Playbooks and Priority Communications Align store team on priorities and execution strategies through regular communication
- Ensure store maximizes customer service by focusing on payroll and labor management "Walk" competition and monitor market-level trends
- Facilitate weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives
- Empower and inspire all associates to make emotional connection with customers, including fostering positive public relations through community involvement and in-store workshops
- Take action on counseling, performance problems, termination decisions and other AR issues by partnering with District Human Resource Manager (DHRM) and Regional Associate Relations Manager
- Engage with store associates, conduct monthly store town halls, identify and resolve people issues such as store morale, training needs, etc…
- Respond promptly to escalated associate relations issues by partnering with HR and Associate Relations. Monitor associate engagement levels and drive employer of choice initiatives
- Support talent management efforts by monitoring succession planning and selection process as well as challenging and empowering
- Associates on individual development plans Select store associates and assist with onboarding by participating in orientation and apron presentation
- Work with District Human Resource Manager (DHRM) to ensure necessary training classes are conducted as needed
- Drive development of store leadership team by conducting annual and mid-year reviews, reviewing individual development plans
- Ensure adherence to major and minor work rule policies regarding safety referenced in Standards of Performance and other company SOPs by partnering with District support teams
- Support implementation and monitoring of pilot programs and new store initiatives to improve simplification in stores
- Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; maximizing turns by driving top line sales
- Teach, coach and train store management and Associates on operational processes, merchandising standards, store appearance and profitability
- Leverage sales and profit opportunities through Shrink Management, Safety and Environmental Compliance, P&L management, and Markdown controls
- Teach, coach and train store leadership teams on creating safe working environment and culture of operational excellence as measured through profitability
Assistant Store Manager
The Home Depot Inc
09.2005 - 01.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Drive a culture of customer service and learning with positive motivation to teach, coach, &train
- Run the play from Weekly Playbook, event playbooks, and maintain Store Appearance Standards
- Efficient Service: Create efficient department for everyone by managing on-hand accuracy, safety, and shrink
- Product Availability: Verify shelves are stocked by executing In-Stock 1-2-3, managing overheads, and utilize Endless Aisle
- Performing all MOD responsibilities
- Conducting talent planning and performance reviews. Make hiring decisions / take disciplinary action including termination decisions
- Developing associates by providing timely feedback and utilizing available resources including performance management process, blueprints, and Knowledge Depot resources
- Driving consultative selling experience across entire store
- Fostering relationship with service providers and vendors to discuss processes, issues, and/or new products
- Executing Smart List and Accuracy Reviews and repair tickets with DS partnership
- Reviewing Markdown Reporting and Reduced Tag Product to ensure correct markdown execution
- Reviewing product in Clearance app. and ensure it is merchandised appropriately and labeled with current price
- Following all safety and Hazmat procedures; and ensuring all associates practice Lift It Close to Home at all times
- Executing General Liability and Workers Comp Claim processes when applicable
- Walking floor with associates and validate programs around Store Shrink Plans, shrink mitigation, adherence of shrink game plans, inventory process and prep, overall shrink awareness, MPS compliance and Portable Power Lock-up Program (where applicable). Help identify any areas of noncompliance and drive action via follow-up.
- Walking competitors in your area to understand what they are doing to meet customer needs
Education
High School Diploma -
Clements High School
Athens, AL05.1997
Skills
- Plans and aligns
- Customer Focus
- Development
- Communicates Effectively
- Collaborates
- Ensures Accountability
Timeline
Store Manager
The Home Depot Inc
01.2015 - Current
Assistant Store Manager
The Home Depot Inc
09.2005 - 01.2015
High School Diploma -
Clements High School