Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rickie Gonzales

Houston,TX

Summary

Dynamic educator and healthcare professional with a proven track record in enhancing student engagement and implementing assessment strategies, as demonstrated at HISD. Specializes in problem-solving and motivational skills, adept at project management and collaborative learning. Achieved significant improvements in instructional practices and student learning outcomes.

Overview

3
3
years of professional experience

Work History

Learning Coach

HISD
12.2023 - Current
  • Prepare, organize and set-up the team centers and support Team Centers(TC) each period.
  • Support teachers with timely transitions, i.e., start and stop and transition to and from team centers.
  • Support student independence and learning with S2 and A work.
  • Support teachers with grading and organizing S2 and A work on a weekly basis make copies for the team of teachers assigned to them.
  • Collaborate with teachers to enhance instructional strategies, differentiation, and assessment practices.
  • Support the implementation of curriculum plans aligned with state standards and district initiatives.
  • Collaborate with teachers to analyze student data and identify areas for instructional improvement.

Medical Assistant Instructor-Part-Time

Zollege
06.2023 - 12.2023
  • Prepare for each class by reviewing our curriculum for each instructor, which may utilize lab stations.
  • Demonstrate skills/procedures and assist students in practicing hands-on in the lab.
  • Evaluate individual/group performance and make any necessary adjustments to meet student learning needs.
  • Enforce classroom management and ensure that safety precautions are adhered to.
  • Ability to convey curriculum and pertinent skills via *lectures* and hands-on demonstrations.
  • Emailing, printing, scanning, troubleshooting, connecting to WiFi, and other basic computer abilities are required.

Medical Records Field Reviewer/Contractor

Change Healthcare
11.2022 - 02.2023

• Work within Healthcare Effectiveness Data Information Sets (HEDIS), review report cards for Health Plans to ensure they are providing quality care and services to the members they insure, or Payment Integrity Audits (PIA) where you will ensure Health Plans are billing correctly through the Centers for Medicare and Medicaid.

• Travel to medical facilities or provider offices in specified areas to complete review services.

• Communicate effectively and professionally with care provider offices, clinics, hospitals, and other clinical facilities.

• Accurately and efficiently manage paper medical records or an EMR/EHR platform to retrieve information and Scan relevant components of the medical record to support reviews performed.

• Upload extracted medical records per assignment. Maintain quality and production standards required by company policy. Comply with HIPAA laws and regulations.

Clinical Office Manager/Medical Assistant

CentroMed
01.2021 - 08.2022

• Manage day-to-day operations

• Oversee all business and clinical activities and establish goals and objectives aligned with performance standards.

• Process orders through vendors, state, and track incoming shipments.

• Compare what was received and what was on orders

• Case management to help patients with needs

• Handle conflict management with the team members/patients

• Followed what was missing and when it would be arriving

• Reviewed data with team members to discuss what metrics were ignored and their percentage for the week and what we could improve on

• Establish systems, processes, and procedures to comply with OSHA and

• Perform patient assessments and contribute to the development of interdisciplinary care plans.

• Onboard all new employees to ensure they can comply with all regulatory issues.

• Leverage patient feedback and utilize the continuous improvement process to streamline day-to-day operations and improve patient satisfaction.

• Completes patient intakes - takes, records, and reports vital signs, history, height, and weight of patients

• Administers screening tests and records results

• Administers medications and treatments ordered by the provider

• Assists provider in specialized examinations and treatments/procedures as directed

• Performs venipuncture as ordered by the provider and assists Phlebotomist as needed

• Follow up lab results and cultures with providers and patients

• Keeps and maintains the inventory for the supply room

• Coordinates immunizations of children using the health department data and administers immunizations as indicated

• Work on Prior authorizations and communicate with insurance

Medical Assistant Instructor

Southern Careers Institute
05.2021 - 04.2022

• Planned and delivered instruction in a way that maximized student learning while aligning educational strategies with industry best practices around all components of clinical work preparation.

• Issued all lab assignments, homework, and assessments to track student progress, increase participation, and provide support through a variety of instructional strategies to meet the needs of diverse learners.

• Served as a mentor to students to provide additional support in the implementation of soft skills, communication techniques, and organizational strategies.

• Assisted students in retaining lecture information by creating guides and course materials.

• Input grades and build lessons with PowerPoint!

• Instructed Phlebotomy skills.

Education

Bachelor of Science - Business

Penn Foster College
Scottsdale, AZ
01.2025

Bachelor of Science - Health Management And Clinical Assistance

Ashworth College
Norcross, GA
01.2024

Associate of Applied Science - Human Resources Management

Ashworth College
Norcross, GA
11.2018

Skills

  • Problem-solving skills
  • Verbal and written communication
  • Project Management
  • Homework Assistance
  • Student Engagement
  • Motivational Skills
  • Individualized Instruction
  • Group tutoring
  • Assessment Strategies
  • Compliance
  • Online Teaching
  • Collaborative learning

Timeline

Learning Coach

HISD
12.2023 - Current

Medical Assistant Instructor-Part-Time

Zollege
06.2023 - 12.2023

Medical Records Field Reviewer/Contractor

Change Healthcare
11.2022 - 02.2023

Medical Assistant Instructor

Southern Careers Institute
05.2021 - 04.2022

Clinical Office Manager/Medical Assistant

CentroMed
01.2021 - 08.2022

Bachelor of Science - Business

Penn Foster College

Bachelor of Science - Health Management And Clinical Assistance

Ashworth College

Associate of Applied Science - Human Resources Management

Ashworth College
Rickie Gonzales