Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rickiea Daugherty

Summerlin,NV

Summary

Dedicated management professional with proven ability to lead teams to success utilizing multiple communication strategies. Strong focus on team collaboration, efficiency, and achieving team goals. Known for adaptability and consistently improving operations through effective employee motivational strategies.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist Supervisor

Chapman Jeep
02.2023 - Current
  • Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
  • Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
  • Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
  • Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
  • Collaborated with management to identify areas for improvement, implementing changes that resulted in enhanced operational efficiency.

Assistant Manager

Nacho Daddy
05.2024 - 02.2025
  • Monitored cash intake and deposit records.
  • Managed approximately 25+ employees per shift.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Bar Supervisor

Red Lobster
08.2020 - 03.2024
  • On-boarded new employees with training and new hire documentation
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Training Coordinator

Octapharma Plasma Center
02.2018 - 09.2021
  • Implemented initial, six month and annual training programs for 50+ employees.
  • Contributed time and skills in opening and developing new centers in multiple states
  • Proven ability to learn quickly and adapt to new situations.
  • Collected blood samples using vacutainer tubes, syringes, butterfly needles, and straight needles
  • Proficiency in word processing and presentation software with the ability to operate media equipment such as projectors and personal computers.
  • Utilized excellent interpersonal skills when interacting with diverse populations of patients from different cultural backgrounds or age groups.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.

Dining Room Supervisor

Souplantation & Sweet Tomatoes
06.2013 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Supported restaurant revenue growth by participating in promotional events and catering services when necessary.
  • Oversaw catering events, coordinating with clients to deliver specified menu items that exceeded expectations.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.

Education

High School Diploma -

Colony High School
Ontario, CA
05.2012

Skills

  • Employee coaching
  • Verbal and written communication
  • Document management
  • Team building expertise

Certification

  • ServSafe Management Food Handler's Certification
  • TAM Card
  • Sheriff's Card
  • Bartender & Mixologist Certification–United States Bartenders' Guild.
  • First Aid/CPR Certified

Timeline

Assistant Manager

Nacho Daddy
05.2024 - 02.2025

Receptionist Supervisor

Chapman Jeep
02.2023 - Current

Bar Supervisor

Red Lobster
08.2020 - 03.2024

Training Coordinator

Octapharma Plasma Center
02.2018 - 09.2021

Dining Room Supervisor

Souplantation & Sweet Tomatoes
06.2013 - 03.2019

High School Diploma -

Colony High School

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