Rickiea Seamster
Henderson,NV
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Nacho Daddy
05.2024 - Current
- Monitored cash intake and deposit records.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed approximately 30 incoming calls, emails and faxes per day from customers, While maintaining a shift with 15-30 employees.
Receptionist Supervisor
CHAPMAN CHRYSTLER JEEP
02.2023 - 05.2024
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Utilized Multiple-phone lines, Fax - Machine, Microsoft.
MANAGER
Red Lobster
08.2021 - 06.2023
- On-boarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
- Developed and maintained relationships with customers and suppliers through account development
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Supervised labor costs and departmental expenses to remain in line with budget
- Kept detailed records of daily progress to identify and correct areas needing improvement.
TRAINING COORDINATOR
Octapharma Plasma Center
02.2019 - 09.2021
- Developed and implemented updating training programs for 40-50 employees
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests
- Interviewed, hired and developed training material for new staff
- Contributed time and skills in opening and developing new centers in multiple states
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Collected blood samples using vacutainer tubes, syringes, butterfly needles, and straight needles
- Proficiency in word processing and presentation software with the ability to operate media equipment such as projectors and personal computers.
- Gathered, prepared and distributed marketing materials.
- Worked with marketing teams to create marketing and promotional content for social media.
Assistant Manager
Souplantation & Sweet Tomatoes
06.2013 - 03.2019
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members
- Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
- Monitored cash intake and deposit records.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
- Designed catering packages to increase sales and customer experience.
- Handled catering scheduling, ordered food and planned events.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Education
Diploma - General Studies
Colony High School
05.2012
Skills
- Business Administration
- Promotional planning
- Staff Development
- Orientation and training
- Customer Service
Timeline
Assistant Manager
Nacho Daddy
05.2024 - Current
Receptionist Supervisor
CHAPMAN CHRYSTLER JEEP
02.2023 - 05.2024
MANAGER
Red Lobster
08.2021 - 06.2023
TRAINING COORDINATOR
Octapharma Plasma Center
02.2019 - 09.2021
Assistant Manager
Souplantation & Sweet Tomatoes
06.2013 - 03.2019
Diploma - General Studies
Colony High School
Similar Profiles
Courtney AndersonCourtney Anderson
Bartender Trainer at Nacho DaddyBartender Trainer at Nacho Daddy
Danielle BrownDanielle Brown
Hostess at Nacho DaddyHostess at Nacho Daddy
Teah TaylorTeah Taylor
Assistant Supervisor at Nacho DaddyAssistant Supervisor at Nacho Daddy