RICKIELA HOWARD
Murfreesboro,TN
Summary
Customer service specialist with 10+ years of experience, Increased team performance by 42%. Attentive to details and result-oriented. Able to provide excellent customer service and resolve issues effectively. Experienced in remote work. Strong communication and organizational skills to manage teams. Build customer relationships effectively without face-to-face interaction. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Senior Patient Service Representative
Brightree
06.2021 - Current
- Assist patients with concerns regarding their accounts such as website navigation, billing, updating personal details on account.
- Managed a portfolio of delinquent accounts, effectively negotiating payment plans and settlements.
- Managed high call volume, maintain accurate and detailed records of interactions, payment arrangements and follow ups.
- Self-motivated with the ability to work with limited supervision
- Develop and maintain strong relationships with healthcare providers to ensure seamless patient care and service delivery
- Managed customer relationships remotely, adhering to HIPAA guidelines to ensure confidentiality and compliance
- Improved patient satisfaction by efficiently addressing and resolving concerns and complaints.
- Boosted efficiency within the clinic''s daily operations by proactively identifying areas for improvement or streamlining.
Loan Processor
Advance Financial 247
06.2019 - 06.2021
- Acted as a loan processor, reviewing and verifying loan applications for completeness and accuracy
- Communicated effectively with clients and underwriters to ensure timely processing and approval of loans
- Conduct regular research and stay updated on industry trends and changes in financial services regulations, and provide recommendations on how to adapt business practices accordingly
- Attempted to collect unpaid debt through proactive and diplomatic communication strategies
- Develop and maintain a comprehensive knowledge base of products and services, including loan products, interest rates, repayment terms, and eligibility requirements, to assist customers in making informed decisions and enhance the customer experience.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Technical Support Representative
Verizon Wireless
02.2018 - 06.2019
- Develop and maintain a thorough understanding of all Verizon Wireless products and services to efficiently assist customers
- Collaborate with product development team to identify and escalate recurring technical issues, contributing to product improvement and customer satisfaction
- Resolve customer complaints or concerns in a timely and satisfactory manner
- Utilize remote access tools to troubleshoot and resolve technical issues for customers, Provide clear step-by-step instructions
- Stay up-to-date with the latest technology trends and developments
- Assist in the training and mentoring of new technical support representatives to achieve consistent and high-quality customer service
- Provide personalized technical support to customers and guarantee their complete satisfaction with Verizon Wireless products and services.
Data Entry Clerk
Xerox
01.2015 - 02.2018
- Perform data entry of material from source documents to a computer database
- Guarantee high data accuracy and integrity in all data entry tasks to support business operations
- Ensure compliance with data protection policies and regulations
- Maintain strict adherence to data privacy and security protocols to safeguard sensitive information
- Confidentiality and security of sensitive information during data entry tasks to protect company and customer data
- Organize physical and electronic files in a systematic manner to provide easy access and retrieval of information
- Identify and report any data inconsistencies or errors to achieve data accuracy and integrity.
Manager
McDonald's
02.2012 - 12.2014
- Implementing and enforcing company policies and procedures to ensure compliance with health and safety regulations in the workplace
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Developing and implementing training programs for new and existing crew members to ensure consistent and efficient operations
- Overseeing the recruitment and hiring process for new crew members
- Creating and implementing performance evaluation systems to assess the performance of crew members and provide feedback for improvement
- Managing employee schedules and ensuring appropriate staffing levels at all times.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05.2013
Skills
- Customer service
- HIPAA Compliance
- Professionalism and Ethics
- Team Leadership
- Phone and Email Etiquette
- Patient documentation
- Outbound Calling
- Schedule Coordination
- Administrative and Office Support
- Attention to Detail
Languages
English
Full Professional
Timeline
Senior Patient Service Representative
Brightree
06.2021 - Current
Loan Processor
Advance Financial 247
06.2019 - 06.2021
Technical Support Representative
Verizon Wireless
02.2018 - 06.2019
Data Entry Clerk
Xerox
01.2015 - 02.2018
Manager
McDonald's
02.2012 - 12.2014
High School Diploma -
Riverdale High School
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