Rickie Rick Fowler

Sales and Service Agent

Auto Club Group AAA

05.1989 - 05.2022

Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Advised customers about new products and assisted customers in determining best Type product for needs.
Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Adopted customer feedback in process and system improvement initiatives.
Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.
Used Software to prepare sales reports containing customer information related to products and services purchased.
Collaborated with underwriters to develop tailored insurance solutions for clients while managing risk exposure for the company.
Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
Called prospective clients in market area to explain products offered and qualify leads.
Developed new business and managed new and existing clients.