Ricki Jade Hamilton
Philpot,KY
Summary
Versatile and results-oriented professional with a proven track record in schedule coordination, administrative assistance, and fostering team collaboration. Excelled in maintaining confidentiality and utilizing Microsoft Office Suite to enhance operational efficiency. Demonstrated ability to manage complex tasks with a strong work ethic and positive attitude significantly improving client and employee satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scheduler
Allied Adult
Owensboro, KY
06.2024 - Current
- Assigned and scheduled employees with clients for nonskilled, attendant care provided by the Medicaid Waiver Program.
- Fostered relationships between clients, employees, and the company.
- Communicated with employees and their clients about schedule changes, complaints, compliments and compatibility.
- Developed and maintained scheduling procedures in a timely and organized manner.
- Provided training, guidance, and advice on best practices related to proper caregiving.
- Maintained accurate and detailed records of all information, situations, and tasks completed.
- Data entry.
- Invoice entry.
- Multitasking between phone calls, emails, and, staff placement, etc.
- Provided HR administrative assistance to management team.
- Encouraged team collaboration through effective communication techniques.
Staff Assistant
North Hancock Elementary School
Lewisport, KY
12.2022 - 06.2024
- I provided administrative support to office and classroom staff, including organizing, educating, and supervising students.
- Organized and maintained the office and supplies.
- Managed the calendar of events to ensure deadlines were met.
- Kept the front desk presentable, managing incoming calls and visitors with the utmost professionalism.
- Processed incoming mail and distributed it accordingly.
- Mopping, sweeping, and sanitizing the cafeteria as necessary.
- Monitoring students.
- Managing students' lunch times.
Customer Service Representative/Insurance Agent
Kyle Culbreth Insurance Agency-Hancock Co. Farm Bu
Hawesville, KY
10.2019 - 09.2022
- Answered incoming calls and emails, providing frontline customer support or assistance.
- I processed insurance payments in person and over the phone.
- Kept detailed and organized physical and computer files.
- Managed time between several tasks at once.
- Wrote and changed homeowners, personal auto, commercial auto, event, and farm owners insurance polices.
- Assisted with insurance questions, policy changes, claim filing, and claim questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed social media account.
- Maintained confidentiality of client information.
- Balanced cash register.
- Built and maintained client relationships through quality, personalized interactions.
- Organized annual event and prize drawings.
Administrative Assistant
Hancock County Cooperative Extension Office
Hawesville, KY
09.2018 - 10.2019
- I provided secretarial and office management support to the 4-H Club Program agent, and the Agriculture and Natural Resources agent.
- I inventoried, organized, and ordered supplies for the office.
- I answered and routed telephone calls.
- Created advertisements, flyers, and graphics for the 4-H Club, Homemaker's Club, and the Agriculture and Natural Resources program.
- I managed bank accounts.
- I took payments for soil samples.
- Created and mailed weekly 4-H newsletters and monthly Homemakers Club newsletters.
- I operated the fax machine, copy machine, printer, and computer daily for a variety of tasks.
- I used Microsoft Office to manage daily operations.
- I managed social media accounts for both the Extension Office and all clubs.
Education
High School Diploma -
Hancock County High School
Lewisport, KY05.2009
Interdisciplinary Early Childhood Education
Owensboro Community And Technical College
Owensboro, KYSkills
- Call management
- Teamwork and collaboration
- Attention to detail
- Microsoft Office Suite
- Customer service
- Confidentiality
- Detailed documentation
- Strong work ethic
- Effective multitasking
- Computer skills
- Schedule coordination
Certification
Property Casulity Insurance Insurance Certification
Timeline
Scheduler
Allied Adult
06.2024 - Current
Staff Assistant
North Hancock Elementary School
12.2022 - 06.2024
Customer Service Representative/Insurance Agent
Kyle Culbreth Insurance Agency-Hancock Co. Farm Bu
10.2019 - 09.2022
Administrative Assistant
Hancock County Cooperative Extension Office
09.2018 - 10.2019
High School Diploma -
Hancock County High School
Interdisciplinary Early Childhood Education
Owensboro Community And Technical College
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