Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rickilee Schwager

Sherburn,MN

Summary

Highly motivated and reliable Center Store Manager with strong aptitudes for organization, professional communication and building relationships with customers, staff and vendors. Experienced in Casey's policies and procedures, giving excellent customer service and issue resolution. Strengths in problem solving and attention to detail.

Overview

9
9
years of professional experience

Work History

Center Store Manager

Casey's General Stores
01.2025 - Current
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join the Rewards program.
  • Operated cash register for cash and credit card transactions with accuracy.
  • Greeted customers and helped determine their needs, always responding promptly.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash quickly and accurately.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Conducted vendor check ins via the Zebra system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Completed bookwork and audits frequently.

Receptionist

VoiceNation
07.2023 - 09.2024
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and their companies.
  • Maintained knowledge of over 1,000 accounts to address each caller's concerns in a personalized fashion.
  • De-escalated callers who were upset for various reasons.
  • Scheduled appointments for clients requiring such support.
  • Processed payments over the phone for clients requiring such support.
  • Maintained a good working relationship with direct clients.

Operator/Dispatcher

Alphapage
08.2016 - 07.2023
  • Answered calls and emails from customers of our clients.
  • Maintained good metrics including error count and calls taken per hour.
  • Offered to pick up extra shifts regularly, working mornings, afternoons, nights, weekends and holidays.
  • Dispatched messages on most accounts to the proper channels, whether that be the office or an on-call staff member for the account.
  • Scheduled appointments for clients that required it.
  • Processed sales orders for clients that required it.
  • Helped identify where new staff may need improvement and worked with said staff to help them achieve a high level of customer care.
  • Filled in for shift leaders as needed.
  • Frequently worked to de-escalate upset callers quickly.
  • Resolved caller issues using a strong knowledge of hundreds of accounts to optimize the clients use of our services.

Education

High School Diploma -

St. Clair High School
St. Clair, MN
06-2008

Skills

  • Self motivated
  • Able to build strong relationships with customers
  • Able to maintain strong relationships with staff
  • Able to maintain strong relationships with vendors
  • Aptitude for problem solving
  • Strong attention to detail
  • Great professional communication skills
  • Good time management skills
  • Highly dependable
  • Highly adaptable
  • Quick learner
  • Strong organizational skills

Timeline

Center Store Manager

Casey's General Stores
01.2025 - Current

Receptionist

VoiceNation
07.2023 - 09.2024

Operator/Dispatcher

Alphapage
08.2016 - 07.2023

High School Diploma -

St. Clair High School

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