RICKI M. SIDOROV
Goodyear,AZ
Summary
Mission focused highly skilled program manager with impeccable work ethic, written, communication, and time management skills. Leader, trainer, and team builder with extensive operational and administration experience, and more than 15 years of management, analytical and technical acumen. Recognized for accomplishing projects on time and within budget, with limited staff and resources.
Overview
16
16
years of professional experience
Work History
Administrative Assistant, Technical Services
Phoenix Fire Department
Phoenix , AZ
2023.11 - Current
- Drives standardization and documentation of crucial functions to support aligned organizational objectives
- Enables process improvement by leveraging Excel to identify and correct issues that have quantifiable impact on the budget, policy, and operations
- Coordinates with a diverse set of stakeholders in support of Computer Aided Dispatch Consortium operations, fostering effective communication and problem-solving
- Supervises administrative support team, enabling all program, purchase and administrative activities
- Conducts independent research to derive data for solving complex fiscal and administrative issues
- Creates standard operating procedures for department wide activities
- Collaborates with various teams to improve the application of administrative systems, policies and procedures
- Develops and briefs presentations to leadership and partner agencies on departmental issues
- Provides guidance on fiscal matters and advises department with budgetary reports and regular updates
- Coordinates with Human Resources to resolve employee inquiries and concerns
- Excellent interpersonal relations, oral and written communication skills used to build and enhance professional relationships within department as well as with outside agencies
- Versatility, adaptability, and willingness to tackle new responsibilities and multiple tasks; self-starter, assertive, positive “can do” attitude, and team player willing to confront challenging tasks head-on
- Demonstrated ability to prioritize workloads and meet goals and deadlines
- Leads meetings within section and across the department to strategize process improvement, aligning the needs of all teams impacted by the process in question.
Program Manager/Cyber Space Officer
United States Air Force
Worldwide
2017.09 - 2023.11
- Facilitated seamless communication between the organization and external agencies regarding policies, taskings, and deadlines for ongoing projects and programs within the organization
- Spearheaded the development of Al Udeid Air Base’s first-ever Cyber Mission Assurance Team, supervising 12 highly specialized cyber operators while successfully mapping and tracking the 379th Air Expeditionary Wing’s critical command and control nodes virtually, directly resulting in improved cyber readiness and response capabilities
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Led Air Force Central Command’s communication audit, coordinating with more than 300 organizations to identify and resolve errors on critical network devices, ensuring Combined Forces Air Component Commander priorities were secured in the region, resulting in enhanced network reliability and security
- Authored reports on operational risk, acceptable risk levels and areas of improvement to reduce risk in the technological workspace
- Evaluated impacts of new policies and procedures to determine the effectiveness in meeting organizational goals and objectives
- Communicated issues and recommended courses of action with senior leadership
- Determined program goals, resource needs, developed work plans, allocated resources, and accounted for their effective use
- Evaluated contractor performance and overall program effectiveness in terms of mission accomplishments
- Advised senior leadership, providing insight and guidance on assessing organizational risks, managing, evaluating, and training teams, logistics and financial aspects of the organization
- Managed personnel contracts, annual budget and financial requests, ensuring alignment with established goals and objectives
- Successfully led and directed multiple teams of diverse backgrounds and specialties, utilizing exceptional communication and organizational skills to coordinate and align team goals with overall organizational objectives
- Established and maintained effective liaison with executive management and external stakeholders, serving as primary action officer for all administrative activities, including awards, decorations, performance evaluations, deployments, and training events, resulting in seamless program execution
- Developed, implemented, and maintained comprehensive procedures, administrative monitoring practices, and controls, improving the efficiency and effectiveness of program operations while ensuring adherence to all applicable laws, regulations, and policies
- Coordinated and supervised work activities of programs, identified and resolved issues, and developed and implemented innovative solutions to prevent delays in required actions, resulting in improved program performance and services
- Formulated and implemented departmental goals, objectives, policies, and priorities, effectively aligning program strategies with organizational objectives and achieving measurable improvements in program outcomes
- Successfully established and implemented project plans, defined project scope, identified risks, and managed project schedules, resulting in the timely and efficient completion of multiple projects within budget and scope.
- Evaluated emerging trends in information technology to recommend upgrades or improvements.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Responded promptly to escalations from customers regarding unresolved issues.
- Served as a liaison between customers and other teams within the organization in order to facilitate communication about IT related matters.
- Organized training sessions for new team members to ensure they had the necessary skills to perform their duties effectively.
Network Switching Systems/ Nodal Network Operator
United States Army
Worldwide
2008.07 - 2017.09
- Revamped process for Authorized Services Interruptions for South and West Afghanistan from 2012-2013, ensuring standardization across the region while supporting critical communication services during degraded service hours
- Worked autonomously in an often ambiguous environment, coordinating with outside and supported units/agencies
- Provided daily, or hourly as required, briefs to regional stakeholders and leadership
- Resolved Tier 3 voice and data issues using Cisco Unified Call Manager and routing/switching configurations
- Managed Non-Secure and Secure Internet Routing Protocol Services for all division operations in a non-deployed environment, supporting more than 15K customers
- Upgraded, configured, and installed expeditionary data cases, providing NIPR, SIPR, and CX-I access
- Utilized network management software (NetFlow, NetMRI, SolarWinds Orion, and Cisco Network Configuration Manager) for data collection and configuration management, enabling data-based decision making by senior leadership
- Employed Simple Network Management Protocol Console to reduce response time for network outages by 30%
- Developed and delivered a comprehensive training program to reduce threats from terrorism, espionage, sabotage, and subversion while maintaining operational readiness in support of global readiness and employment requirements
- Utilized Security Technical Implementation Guide to ensure network compliance with IA standards
- Conducted network scans as necessary to mitigate potential security risks while maintaining updated security incident response policies.
Education
Master of Science: Management -
George Mason University
Bachelor of Science: Applied Information Technology -
University of Maryland
Skills
- MS Office Suite
- SQL
- Java
- CompTIA Net+
- CompTIA Sec+
- Cisco Routing and Switching
- Cisco Unified Call Manager
- VoIP Telephony
Professional Development
- Contingency Wartime Planning Course, Maxwell AFB, Alabama
- Squadron Officer School, Maxwell AFB, Alabama
- Wightman Noncommissioned Officer Academy, 8th Army, South Korea
- Process Improvement (Six Sigma White Belt)
- IT Quality Assurance & IT Governance and Compliance
Timeline
Administrative Assistant, Technical Services
Phoenix Fire Department
2023.11 - Current
Program Manager/Cyber Space Officer
United States Air Force
2017.09 - 2023.11
Network Switching Systems/ Nodal Network Operator
United States Army
2008.07 - 2017.09
Master of Science: Management -
George Mason University
Bachelor of Science: Applied Information Technology -
University of Maryland
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