Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rickishia Lewis

Los Angeles,CA

Summary

Seeking a position in an office environment, where there is a need for a variety of office management tasks including- computer knowledge, organizational abilities, business intelligence and database program use.

Exceptional interpersonal communication skills, both written and verbal. Strong ability to effectively multi-task in a fast- paced office environment. Motivated towards achieving set goals and deadlines in a timely manner Experienced in customer service Professional and energetic work attitude Type 45 words per minute

Highly-motivated liberal arts major with finely tuned multi-tasking abilities and drive to foster productivity and organization. Offers focus for collections maintenance, rare materials procurement and task prioritization. Received customer recognition for personable and approachable nature. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than [Number] years. Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of [Software] library system and Excel. Knowledge of library operations and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Library Associate

Cudahy Library
10.2018 - 12.2021
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered questions from patrons and helped to find desired materials.
  • Maintained secure environment by monitoring visitors at front desk.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Collected fees, fines and donations for balanced library finances.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.

Library Page

Woodcrest Library
09.2015 - 02.2018
  • Shelve books and performs simple routine clerical tasks; does related work as required.
  • Sort, relocate and searches for library materials.
  • Read shelves for accuracy of order.
  • Provides simple directional information to patrons.
  • Clears study tables and keeps furniture in order.
  • Dust and cleans materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Answered questions from patrons and helped to find desired materials.
  • Placed books on proper shelves when returned to circulation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.

Customer Service Representative

Crenshaw Family Preservation Network
04.2007 - 01.2013
  • Receives customer request by telephone or mail, analyzes requests, provides information requests or ascertains who best can provide the information and routes the request to the proper person.
  • Responds to customers request via telephone or mail, using typewriter or personal computer when necessary.
  • Providing information to supervisors, co-workers and subordinates by telephone, in written form, e-mail or in person.
  • Compiling, coding, categorizing, calculating, tabulating, auditing or verifying information or data.
  • Reforming day to day administrative tasks such as maintain information files and processing paperwork.

Data Entry/Dispatcher

Liberty Cable
05.2004 - 09.2006
  • Compare data with service documents, or re-enter data in verification format to detect errors.
  • Transcribes selected data into a computer and scans source documents in accordance with specific program instructions.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Answered phones or assist at counter and provides information as required.
  • Performs various related functions to ensure that the computer is maintained in a neat and orderly manner.

Office Assistant/ Computer Specialist

United Education Institute
09.1999 - 04.2003
  • Filing documents as per the requirement of the office managers or updating files and registers related to attendance and work of the staff.
  • Making copies of the documents as assigned by the office managers and also according to the needs of the office.
  • Answering and receiving phone calls.
  • Sending faxes in matters related to the office jobs and related works.
  • Works of daily errands that include handling communications with post office, bank etc. and providing stationery, staples etc.
  • Monitoring the order supplies related to the office.
  • Distributing the incoming mails to respective staff.
  • Maintaining and organizing the paper and electronic documents, storing them properly for future reference.
  • Store completed documents in appropriate locations.
  • Entered customers and account data by inputting alphabetic and numeric information on keyboards or optical scanner according to screen format.

Education

Certificate - Computer Office Specialist

United Education Institute

High School Diploma - undefined

Compton High School

Skills

  • Event support
  • Research assistance
  • Library policies
  • Confidentiality
  • Cataloging of materials
  • Library technology
  • Reading comprehension
  • Cataloging and shelving
  • Processes and procedures
  • Circulation processes
  • Circulation desk
  • Shelf reading
  • Volunteer supervision
  • Library services
  • Material shelving
  • Collection management
  • Information retrieval
  • Customer relationship management
  • Effective project completion

Timeline

Library Associate

Cudahy Library
10.2018 - 12.2021

Library Page

Woodcrest Library
09.2015 - 02.2018

Customer Service Representative

Crenshaw Family Preservation Network
04.2007 - 01.2013

Data Entry/Dispatcher

Liberty Cable
05.2004 - 09.2006

Office Assistant/ Computer Specialist

United Education Institute
09.1999 - 04.2003

High School Diploma - undefined

Compton High School

Certificate - Computer Office Specialist

United Education Institute
Rickishia Lewis