Rickita Williams
Valdosta,GA
Summary
Administrative Program Coordinator passionate about facilitating exceptional student experiences in higher education. Known for great attention to detail and strong interpersonal communication skills. Excels at multitasking and liaising with various departments. Record of accomplishment in program development and helming day-to-day management. Results-driven and innovative with excellent pitching and project management abilities. Articulate and tactful with good mediation and consensus-building abilities. Bringing deep understanding of what it takes to run high-quality program and achieve desired results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Coordinator
Georgia Home Visiting/Parents As Teachers Program
Valdosta, GA
03.2019 - Current
- Assisted families with community resources for healthcare, mental health, housing, food assistance, housing, etc.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Gathered and organized printed materials required for program participation.
- Organized and managed program development from conception through successful execution.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Ability to supervise training needs analysis, instructional design, and training activities for parents of infants and young children.
- Ability to develop plans and budget education and training activities.
- Provides leadership for the continuing development of the role of Parents as Teachers with the school district.
- Coordinates all screening programs for PAT and
prepares all district, state and federal reports as required. - Monitors caseloads and records/files of PAT employees.
serves as liaison to community agencies. - Makes referrals to appropriate agencies/school districts as needed.
- Publishes newsletter and other publications to communicate with parents, community agencies and the general public.
- Maintains Parents as Teachers certification.
- Plans and conducts parent group meetings and
maintains required caseload of families. - Maintains a resource store for parents and the community to shop on a as needed basis.
Parent Educator/Case Worker
Georgia Home Visiting/Parent As Teachers Program
Valdosta , GA
03.2016 - 03.2019
- Identifying the learning styles of children and providing parents with strategies to help them engage their children in learning activities at home.
- Monitoring children’s progress and making suggestions for improvement in areas where they are struggling.
- Providing parents with guidance on topics such as discipline techniques, nutrition, and child development.
- Conducting home visits to observe children’s behavior in their natural environment.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Performed discharge planning, placement monitoring and crisis intervention.
- Facilitated distribution of educational materials and other information on various topics.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Participated in court proceedings by making recommendations for permanency planning and providing expert testimony.
- Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
- Developed, implemented and documented status of children's health and wellbeing.
- Provided crisis intervention and case management services to child, family and legal guardians.
Secretary/Clerk
Valdosta State University
Valdosta, GA
02.2014 - 02.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided onboarding and training for new support staff.
- Administered and monitored students for testing.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing and filing documents.
Department Manager
Walmart Super Center
Valdosta, GA
01.2012 - 01.2014
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Cashier/Stocker
Walmart Super Center
Valdosta, GA
01.2004 - 01.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Created price tags and merchandise signs.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Mentored new team members on sales software system operation.
Education
Associate of Science - Social Worker
Georgia Military College
Valdosta, GA05.2023
High School Diploma -
USILACS College
Ocala Florida 03.2020
Skills
- Critical Thinking
- Promotions Development
- Event Coverage Planning
- Network Transmissions Monitoring
- Attention to Detail
- Problem Solving
- Microsoft Office
- Creative and Innovative
- Inventory Management
- Task Delegation
- Microsoft Word
- Microsoft Excel
Certification
- Certified instructor for Safe kids Car Seat Safety
- Certified Parent Educator
- Certified Mandated Reporter
- Certificate in Home Visitor's Guide to Safe Sleep Practices
- CPR Certification
- First Aid Certification
- QPR Suicide Prevention Certification
- Autism Early Detection Certification
- Early Detection of Autism and Access to Care Certification
Timeline
Program Coordinator
Georgia Home Visiting/Parents As Teachers Program
03.2019 - Current
Parent Educator/Case Worker
Georgia Home Visiting/Parent As Teachers Program
03.2016 - 03.2019
Secretary/Clerk
Valdosta State University
02.2014 - 02.2016
Department Manager
Walmart Super Center
01.2012 - 01.2014
Cashier/Stocker
Walmart Super Center
01.2004 - 01.2012
Associate of Science - Social Worker
Georgia Military College
High School Diploma -
USILACS College
- Certified instructor for Safe kids Car Seat Safety
- Certified Parent Educator
- Certified Mandated Reporter
- Certificate in Home Visitor's Guide to Safe Sleep Practices
- CPR Certification
- First Aid Certification
- QPR Suicide Prevention Certification
- Autism Early Detection Certification
- Early Detection of Autism and Access to Care Certification
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