Rickiya Hoffman-Brannum

• Drafted letters, memos, and emails on behalf of the company

• Responded to clients queries via email and the telephone

• Answered and directed telephone calls

• Managed calendars, scheduled meetings, and other events

• Prepared relevant reports for the various departments using Microsoft office

• Managed inventory

• Filed documents and performed other administrative duties

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.