Rick L. Ralph
Corpus Christi,TX
Summary
Experienced in building strong client relationships and closing sales, leveraging deep product knowledge to provide tailored solutions that address customer needs. Proven track record of consistently achieving sales targets, contributing to team success through effective communication and negotiation skills.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Sales consultant
Martin Swanty Dodge
06.2020 - 11.2022
- Management / Leadership Skills
- Developed strong relationships with customers for repeat business and referrals.
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
Auto Sales Consultant
Lithia CJDR
02.2018 - 02.2020
- Sales of New / Used Vehicles on Commission
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Prepared purchased vehicles and completed final delivery checks.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Automotive Sales Consultant
Mike Shaw Toyota / Kia
09.2013 - 11.2017
- Sales New / Used Vehicles on Commission
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Education
High School Diploma - General Studies
Flowing Wells High School
Tucson, AZ06-1975
Skills
- Strong verbal communication
- Sales experience
- Sales development
- Team leadership
- Experience with CRM applications
- Customer relationship management
- Persuasive communication
- Prospecting skills
- Lead generation
- Demonstrations
- Upselling and cross selling
- Sales closing
Certification
Driver's License
Timeline
Sales consultant
Martin Swanty Dodge
06.2020 - 11.2022
Auto Sales Consultant
Lithia CJDR
02.2018 - 02.2020
Automotive Sales Consultant
Mike Shaw Toyota / Kia
09.2013 - 11.2017
High School Diploma - General Studies
Flowing Wells High School
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