DeRicko Stewart
Oak Park,MI
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
10
10
years of professional experience
Work History
Office Assistant - Academic Internal Medicine
Henry Ford Health
12.2024 - Current
- Greet patients as they come for their appointment times
- Schedule Annual visits, Medicare Exams, Flu-Shots Virtual Health and follow-up appointments for patients
- Create patient cases for faculty physicians, residents and GI doctors with referrals of prescription refills or visits
- Collect co-payments through Athena One and merge all daily reports and deposits for accuracy
- Verify medical and auto insurance through various insurance portals
- Monitored and tracked budgets and expenses.
Home Health Provider
Department Of Community Health
04.2017 - 12.2024
- Provide services for up to 1 to 2 patients per day including personal hygiene and grooming, as well as health services such as checking vital signs and administering medication while documenting medical information
- Collaborate with medical teams to communicate medical changes, needs, and observations to constantly improve patient's condition, creating a comprehensive approach to home health care
- Arranged transportation rides to and from appointments and engagements
- Organizing laundry, shopping needs household chores twice a week
Patient Access Representative
R1 RCM-Ascension
08.2023 - 10.2024
- Greet patients (X-Ray, CT, NM, GI, MRI, and US) as they come for their appointment times
- Search for Patients orders via Athena One, Office Facilitator or by faxed files
- Decipher doctor orders to input its information into the Ascension mainframe system
- Print labels for consent forms, worker's comp, and motor vehicle accidents
- Collect co-payments through RevSpring and merge all daily reports and deposits for accuracy
- Interview patients via R1 Entry for their demographic information for up-to-date results
- Verify medical and auto insurance through various software portals
- (R1 Tool, Availity, Champs or WPS)
- High knowledge of CPT Codes for Commercial, Medicare and Medicaid services of outpatient registration and billing
- High knowledge of commercial, Medicaid or Medicare icd-10 diagnosis insurances codes for financial purposes of billing patients properly
Human Resources Assistant
WSU Total Rewards Department
08.2021 - 08.2023
- Orchestrated approximately 30 or more first level inbound calls per shift, aided clients' inquiries,
- Schedule orientations and appointments for clerical testing.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Helped clients register for benefits programs using online portals.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees and non-employees.
Data Entry Specialist/Trainer
FedEx Ground
05.2018 - 07.2021
- Addressed damaged and incorrectly addressed packages in a timely manner to optimize delivery time
- Ensured top-quality operations standards were met by quickly resolving issues with a prominent level of professionalism, prioritizing productivity, and overall customer satisfaction
- Input data of record shipments and packages that were lost in route or returned to the facility
- Developed a system for organizing electronic files, improving overall document accessibility and retrieval times.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Delivery Center Associate
Amazon DDT3
10.2016 - 05.2018
- Spearhead efforts to sort up to 30k packages and parcels efficiently and accurately per day, transferring to proper buffer racks for future distribution
- Coordinate storage of packages to deliver bags achieving 200% per hour accuracy rate
- Manage the collection of approximately 30 or more delivery bags and oversize packages for conveyance
- Facilitate up to 16 waves of the DSP driver pickups per shift using detailed instructions ensuring safety requirements are met
Education
Bachelor of Business Administration - Information Technology
Wayne State University
Detroit, MI01-2026
Associate of Applied Science - Information Technology Major
Wayne County Community College
Detroit, MI01.2024
Associate of Science - General Studies
Wayne County Community College
Detroit, MI01.2015
Associate of Arts - General Studies
Wayne County Community College District
Detroit, MI01.2014
Skills
- Team Coordination
- Fulfillment Operations
- Clear Written Communication
- Inventory Management
- Cross-Functional Teamwork
- Efficient Data Entry
- KPI Analysis
- Customer Relationship Management
- Lean Process Management
- Six Sigma Process Improvement
- ECommerce
- Mac and Windows
- Detail-Oriented Organization
- Leadership
- Adaptability
- Adaptable Under Pressure
- Time Management
- Customer Outreach
- Customer Support
- Trend Analysis
- Point Of Sales System
- C Programming
- Search Engine Optimization
- Database Management
- MS Excel
- Microsoft PowerPoint Expertise
- Zendesk
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Office Assistant - Academic Internal Medicine
Henry Ford Health
12.2024 - Current
Patient Access Representative
R1 RCM-Ascension
08.2023 - 10.2024
Human Resources Assistant
WSU Total Rewards Department
08.2021 - 08.2023
Data Entry Specialist/Trainer
FedEx Ground
05.2018 - 07.2021
Home Health Provider
Department Of Community Health
04.2017 - 12.2024
Delivery Center Associate
Amazon DDT3
10.2016 - 05.2018
Bachelor of Business Administration - Information Technology
Wayne State University
Associate of Applied Science - Information Technology Major
Wayne County Community College
Associate of Science - General Studies
Wayne County Community College
Associate of Arts - General Studies
Wayne County Community College District
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekInterests
Reading
Exercising
Entrepreneurship
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