Rickole Trammer
Cincinnati,United States
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
TJX Companies
10.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Carrier
Integrity Express Logistics
09.2022 - 02.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Utilized CRM software to manage client relationships.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Manager
Walmart
05.2016 - 09.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Customer Service Specialist Head Cashier
McDonalds
06.2014 - 05.2016
- Helped customers complete purchases, locate items and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
South Cobb High School
Austell, GA05.2015
Skills
- Overseeing Employees
- Departmental Operations
- Business Operations
- Regulatory Compliance
- Training Programs
- Customer Satisfaction
- Risk Evaluation
Timeline
Customer Service Manager
TJX Companies
10.2023 - Current
Carrier
Integrity Express Logistics
09.2022 - 02.2023
Manager
Walmart
05.2016 - 09.2022
Customer Service Specialist Head Cashier
McDonalds
06.2014 - 05.2016
High School Diploma -
South Cobb High School
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