Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Adams

Dallas,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Pharmacy Customer Service Representative

Sagility
REMOTE, TX
05.2025 - Current
  • Ensured proper handling of controlled substances according to DEA guidelines.
  • Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
  • Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
  • Maintained accurate records of all transactions, including refills and new prescriptions.

Tax Consultant

First Class Tax Service
REMOTE, TX
01.2024 - Current
  • Completed research of federal and state tax laws as needed.
  • Filed estimated quarterly taxes as required by law.
  • Resolved discrepancies between client's books and actual taxes due.
  • Prepared tax forms in accordance with federal, state and local regulations.
  • Analyzed financial records to determine the appropriate tax filing status.
  • Identified deductions and credits that clients were eligible for.
  • Provided advice on strategies to minimize taxes owed.

Medical Support Assistant

Department of Veterans Affairs
Dallas, TX
09.2023 - 09.2024
  • Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
  • Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
  • Updated patient demographic information in the EHR system upon verification of accuracy.

Operations Assistant

Allied Universal Security Services
Irving, TX
09.2021 - 10.2023
  • Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
  • Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
  • Processed payroll for over 100 employees bi-weekly, ensuring accuracy of pay and deductions.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Responded promptly to inquiries from employees regarding their paychecks or deductions.
  • Maintained Applicant Tracking System records of all applicants.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.

Dispatch Manager

A.O.T ENTERPRISES
REMOTE, TX
12.2018 - 03.2020
  • Analyzed data to identify trends in customer orders and optimize routes for maximum efficiency.
  • Served as primary contact for external vendors providing transportation services.
  • Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
  • Implemented safety protocols such as random drug testing programs for employees operating commercial vehicles.

Education

High School Diploma -

TEXAS CAN ACADEMY
Dallas, TX
06-2015

Skills

  • Rapport building
  • Product knowledge
  • Pharmacy operations
  • Administrative oversight
  • Patient confidentiality
  • Time management
  • Attention to detail
  • Insurance verification
  • Data entry

Timeline

Pharmacy Customer Service Representative

Sagility
05.2025 - Current

Tax Consultant

First Class Tax Service
01.2024 - Current

Medical Support Assistant

Department of Veterans Affairs
09.2023 - 09.2024

Operations Assistant

Allied Universal Security Services
09.2021 - 10.2023

Dispatch Manager

A.O.T ENTERPRISES
12.2018 - 03.2020

High School Diploma -

TEXAS CAN ACADEMY

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