Ricky Alfonzo
Chatsworth,GA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Language
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Home lines
Richelle
Dalton, MI
09.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Resolved complaints using company policies and service guidelines.
- Assisted customers with product questions, orders, and service requests.
- Processed returns, exchanges, and payment adjustments accurately.
- Documented customer interactions in CRM and call logs.
- Responded to phone, email, and chat inquiries promptly.
- Verified account details before handling requests and updates.
- Stocked shelves with merchandise following store planograms and aisle layouts.
- Rotated inventory using first-in, first-out storage practices.
- Inspected incoming shipments for damage and missing items.
- Replenished floor displays to maintain product availability.
- Organized backroom stock by department and category.
- Assisted team members with heavy item placement and pallet movement.
- Arranged merchandise in an attractive manner to promote sales.
- Organized storage areas for efficient use of space.
Education
North Murray High School
Chatsworth, GACertificate/EPA - HVAC
Georgia Northwestern Technical College
LaFayette, GA 09.2024 - 09.2026
Skills
- HVAC repair
- Refrigeration systems
- Electrical diagnostics
- Equipment maintenance
- Safety procedures
- Customer service
- Organizational skills
- Microsoft Office
- Computer skills
- Training & Development
- Networking
- Team communication
- Collaboration
- Relationship building
Languages
Spanish
Professional
Timeline
Home lines
Richelle
09.2024 - Current
Certificate/EPA - HVAC
Georgia Northwestern Technical College
09.2024 - 09.2026
North Murray High School