Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ricky Amaro

Waxahachie,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Overnight Team Lead

Walmart
10.2021 - 03.2022
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Managed over 35 associates at a time.

Overnight Support Manager

Walmart
05.2014 - 10.2021
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Supervised promotional activities that were designed to drive sales and generate excitement.
  • Managed organizational business systems and tools to support off-peak operations.
  • Trained new employees and provided positive reinforcement when evaluating completed work.
  • Placed orders for new merchandise when inventory levels were running low.
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements.
  • Managed scheduling, workload assignments and coverage for night staff.
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse.
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency.
  • Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives.
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Prepared employee schedules for maximum coverage during key hours.
  • Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.

Overnight Stocker

Walmart
09.2011 - 05.2014
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Kept work areas neat, clean and free from debris.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked shelves to match planogram images and instructions.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Took care of 2-3 areas of the store at night.

Education

High School Diploma -

University
Waco, TX
06.2011

Skills

  • Stock Management
  • Scheduling Knowledge
  • Accurate Money Handling
  • Decision-making Skill
  • Strong multi-tasking
  • Quick Learner
  • Dependable and Reliable
  • Meticulously detail-oriented
  • Product Stocking
  • Trash Compactor Operations
  • Effective Trainer
  • Reliable and Punctual
  • Customer Relations
  • Merchandising
  • Goal-oriented
  • Detailed-oriented
  • Personal Development
  • Inventory Management
  • Organizational Skills
  • Customer Service Skills
  • Retail Sales
  • Training
  • Safety and Cleanliness Standards
  • Store Policies and Procedures
  • Operate Cash Register
  • Ability to Lift 40 Pounds
  • Exceeding Customer Expectations
  • Machine Tending
  • Merchandise Receiving and Handling
  • Team Goals
  • Merchandising and Display
  • Shrinkage Prevention
  • Forklift Operation

Certification

Machinery Used and Certified: - Scissor Lifts - Electric Pallets - Pallet Trucks - Sit-Down Fork-Lifts - Semi Electronic and Full Powered Stackers - Expandable and Portable Conveyors

Additional Information

  • - Trained new employees on proper protocols and customer service standards. - Prepared materials and information for following shifts. - Coordinated with day management regarding on-going issues. - Walked around store frequently to check on activities and employees. - Maintained current knowledge of current sales, and policies regarding payments and exchanges as well as security practices. - Recommended merchandise to customer based on their needs and preferences. - Greeted customers in a timely fashion while quickly determining their needs. - Contacted other store locations to determine merchandise availability. - Completed all cleaning, stocking, and organizing tasks in assigned areas and maintained work environment in a clean and sanitary manner.

Timeline

Overnight Team Lead

Walmart
10.2021 - 03.2022

Overnight Support Manager

Walmart
05.2014 - 10.2021

Overnight Stocker

Walmart
09.2011 - 05.2014

High School Diploma -

University

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Ricky Amaro