Ricky Aragona
Elizaville,3655
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.
Overview
17
17
years of professional experience
Work History
Service Manager HVAC/Plumber
D & B Services and Insulattion
Kingston, NY
07.2007 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Completed walk-throughs of completed systems to verify code adherence.
- Prepared project bids and gathered parts, labor and equipment needed for projects.
- Supervised staff and evaluated work performance.
- Inspected work sites for holes and damage.
- Reviewed blueprints and building codes to determine details and procedures for work.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
- Estimated time and material costs to include in project plans.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY01-1985
Skills
- Multiple Priorities Management
- Service Quality Management
- Inventory Management
- Service Documentation
- Customer Service
- Relationship Building
- Project Planning
- Estimating and Quoting
- New Employee Hiring
- Workplace Safety
- Problem-Solving
- Vendor Sourcing
- Reliable and Responsible
- Employee Relations
- Office Administration
- Project Management
Timeline
Service Manager HVAC/Plumber
D & B Services and Insulattion
07.2007 - Current
High School Diploma -
Cicero-North Syracuse High School
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