Ricky Barnes
Erie,PA
Summary
Detailed-oriented and Certified Central Sr Processing Technician with experience in sterilization, decontamination, and equipment management in hospital and healthcare environments. Adapt at ensuring compliance with industry standards and hospital protocols. Strong background in customer service and administrative roles, Bring excellent communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Certified Sr Processing Technician
UPMC Hamot Hospital
Erie, PA
02.2022 - 02.2025
- Ensured compliance with safety and quality standards during daily operations.
- Collaborated with healthcare staff to enhance processing workflows.
- Maintained accurate records of processed materials and inventory levels.
- Monitored supply levels and communicated needs to management.
- Implemented best practices for cleanliness and organization in work areas.
- Participated in team meetings to address operational improvements and challenges.
- Executed corrective action plans based on quality assurance results.
- Ensured adherence to all safety regulations throughout manufacturing processes.
Kitchen Assistant
UPMC Hamot Hospital
Erie, PA
01.2021 - 02.2022
- Followed safety guidelines when handling kitchen equipment and supplies.
- Maintained cleanliness and organization of kitchen and storage areas.
- Cleaned and sanitized dishes, utensils, and cooking surfaces regularly.
- Stocked inventory supplies to support daily kitchen operations.
- Supported dietary staff in executing special meal requests for patients.
- Participated in kitchen team meetings to discuss workflow improvements.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Performed basic maintenance duties such as cleaning floors or walls.
- Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
Customer Service Representative
AutoZone
Erie, PA
05.2020 - 12.2020
- Assisted customers with product inquiries and recommendations.
- Managed inventory levels and restocked shelves as needed.
- Handled customer complaints and resolved issues promptly.
- Maintained a clean and organized work environment for customers.
- Collaborated with team members to improve service delivery.
- Educated customers on product features and benefits effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Service Representative Contract Worker)
UPMC For Life
Erie, PA
09.2019 - 02.2020
- Provided product information and recommendations to enhance customer experience.
- Managed service requests using customer relationship management software effectively.
- Trained new staff on company policies and customer service standards.
- Documented customer interactions for accurate record-keeping and follow-up.
- Handled escalated complaints with empathy and professionalism to ensure satisfaction.
- Participated in team meetings to discuss service improvements and customer feedback.
- Updated accounts with recent information and processed customer payments.
- Escalated complex issues and set up appointments for further service.
Education
2 Associates Degree - Inventory Control/Business Admin
Mercyhurst University
Erie, PA03-1995
Skills
- Inventory management and regulatory adherence
- Safety compliance and environmental safety
- Team collaboration and training assistance
- Problem solving and attention to detail
- Time management and operational efficiency
- Chemical handling and sterilization techniques
- Equipment calibration and parts installation
- Quality control analysis and performance improvement
- Preventive maintenance and hazardous waste processing
Timeline
Certified Sr Processing Technician
UPMC Hamot Hospital
02.2022 - 02.2025
Kitchen Assistant
UPMC Hamot Hospital
01.2021 - 02.2022
Customer Service Representative
AutoZone
05.2020 - 12.2020
Service Representative Contract Worker)
UPMC For Life
09.2019 - 02.2020
2 Associates Degree - Inventory Control/Business Admin
Mercyhurst University