Ricky Brown II
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Inside Sales Representative
Daikin Comfort Technologies
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in inventory management tasks, conducting regular cycle counts to maintain accurate records.
Warehouse Associate
Capstone Logistics LLC.
01.2019 - 03.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
Machine Operator
Remington Arms
01.2015 - 01.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Completed detailed documentation of machine operator activities, including shift logs, incident reports, and maintenance records.
- Increased accuracy in product packing by implementing efficient organization techniques for raw materials and finished goods.
Shift Manger
Burger King
01.2011 - 01.2015
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ12.2026
High School Diploma -
Jacksonville High School
05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
- Follow-up skills
- Call Management
- Product Knowledge
- Team Development
- Order Processing
- Data Collection
- Customer Relationship Management (CRM)
- Staff Training
- Building rapport
- Sales expertise
- Service Upselling
- Account Management
- Brand representation
- Shipping and Logistics
- Promotional support
- Team Leadership
- Time Management
- Strategic Planning
- Policy Implementation
- Marketing
- Budget Control
- Business Development
- Business Planning
- Financial Management
- Teamwork and Collaboration
- Adaptability and Flexibility
Certification
- Forklift
Timeline
Customer Service Representative/Inside Sales Representative
Daikin Comfort Technologies
03.2021 - Current
Warehouse Associate
Capstone Logistics LLC.
01.2019 - 03.2021
Machine Operator
Remington Arms
01.2015 - 01.2019
Shift Manger
Burger King
01.2011 - 01.2015
Bachelor of Arts - Business Administration And Management
University of Phoenix
High School Diploma -
Jacksonville High School
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