Summary
Overview
Work History
Education
Skills
Volunteer Credentials
Accomplishments
Certification
Timeline
Generic

Ricky Bush Jr

Glendale,WI

Summary

Accomplished Advanced Medical Support Assistant with a proven track record at Clement J. Zablocki V.A. Medical Center, enhancing patient satisfaction and clinic efficiency. Expert in Veterans Health Information Systems and Technology Architecture (VISTA) and adept at fostering patient-focused care. Demonstrated ability to streamline operations, achieving a significant reduction in wait times and billing errors.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Advanced Medical Support Assistant

Clement J Zablocki V.A. Medical Center
05.2023 - Current
  • Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
  • Streamlined front desk operations for improved workflow and reduced wait times.
  • Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Maintained strict compliance with HIPAA regulations, ensuring protection of sensitive patient information.
  • Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
  • Promoted effective communication among medical staff by serving as reliable liaison between physicians, nurses, and administrative personnel.
  • Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
  • Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
  • Handled prescription refills requests promptly under supervision of healthcare providers for improved medication adherence among patients.
  • Mailed patient appointment letters.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.

Medical Support Assistant

Clement J. Zablocki V.A. Medical Center
06.2018 - 05.2023
  • Received training and was provided access to the Vista Scheduler GUI(VS GUI) for scheduling appointments.
  • Evaluated applications and supporting documentation for completeness, validity and compliance with applicable regulations.
  • Performed data entry on VISTA to maintain and organize records of member and program information.
  • Used CPRS to manage veterans record database, maintaining information confidentiality in accordance with federal privacy laws.
  • Used VISTA to record and organize patient data, including insurance and medical information.
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Arranged transfers from outside facilities by communicating effectively with facility representatives, physicians and nursing staff.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carefully checked in patients for unscheduled visits in the emergency department using the VISTA program.
  • Carried out day-to-day duties accurately and efficiently in regard to processing applications for enrollment and financial updates.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Gathered forms, copied insurance cards and verified eligibility of patients for hospital protocol using Insurance Card Buffer(ICB), VISTA, and CPRS programs.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Update patients personal information i.e. address, phone number, emergency contacts, next of kin, and demographics.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.


Medical Supply Technician

Clement J. Zablocki V.A. Medical Center
12.2012 - 06.2018
  • Cleaned medical equipment thoroughly and within department guidelines. Weekly, monthly and annual testing were done to ensure all equipment were readily available.
  • Delivered medical equipment upon request through logistics supply ordering system in appropriate fashion. All equipment checked for cleanliness and tested for operation before delivery.
  • All orders were processed using VISTA , which also was used to track where equipment was delivered within the hospital.
  • Processed between 100-200 orders per week in medical equipment.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Carried out day-day-day duties accurately and efficiently.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Operated with windows 10 computer system to process orders through vista. Hand-held inventory control device and calculator to perform scanning of supplies and storage bins medical supplies were located in.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Environmental Services Carpet & Floor Technician

Froedtert & The Medical College Of Wisconsin
08.2012 - 12.2012
  • Properly dust mopped floors and vacuumed carpets prior to deep cleaning treatment.
  • Used standard side by side floor machine to deep clean floors. Used chemicals such as mild detergent's for most cases.
  • Upon request waxed, buffed, and vacuumed floors in east and west wings of hospital.
  • Cleared trash and debris from rooms and office areas regularly.
  • Established and maintained clean and comfortable environments in specialty clinic buildings by vacuuming, cleaning windows and dusting.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.
  • Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Completed routine floor maintenance, including stripping, sealing and finishing.

Environmental Services Housekeeper

University Hospitals Of Cleveland
10.2007 - 04.2012
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Removed waste paper and other trash from premises to designated area.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Established and maintained clean and comfortable environments in assigned work areas by vacuuming, cleaning windows and dusting.
  • Practiced established infection control methods to reduce risks to patients, families and medical staff.
  • Cleaned and stocked 10 operating rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Slid beds, sofas and medical equipment aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.

Shipping and Receiving Clerk

Planned Parenthood
11.2005 - 04.2007
  • Orchestrated efficient routing by producing accurate shipping documentation and package labels.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Handled day-to-day shipping and receiving overseeing more than 450 packages per day.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Handled high-volume paperwork and collaborated with patient accounts department to resolve invoicing and shipping problems.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Performed basic mathematical calculations to check weights and dimensions of shipments.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Automated Logistical Specialist (92A)

U.S. Army
08.2001 - 12.2004
  • Established and maintained stock records and other documents such as inventory, material control, accounting, and supply reports.
  • Organized material distribution and transportation logistics in accordance with executive direction.
  • Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
  • Established operations procedures and complied with military policies.
  • Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
  • Created and maintained records, which included stock lists, inventory and material counts.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Produced weekly status reports detailing logistic operations and problems.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Answered customer questions and provided detailed product information.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Completed physical inventory counts each month.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using SAARS and PDCD scanner to update system.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests

Education

Some College (No Degree) - Information Technology

Southern New Hampshire University
Hooksett, NH

Some College (No Degree) - Information Technology

Upper Iowa University
Milwaukee, WI

Some College (No Degree) - Business Administration And Management

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Graphical User Interface (GUI)
  • Vista Scheduling (VS)
  • Computerized Patient Record Service (CPRS)
  • Veterans Health Information Systems and Technology Architecture (VISTA)
  • Insurance Capture Buffer (ICB)
  • EDIS board
  • Enrollment System Redesign (ESR)
  • Patient communication
  • Emergency Room waiting area check-in
  • Patient-focused care
  • Efficient and reliable team player
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Teams

Volunteer Credentials

Milwaukee Texas Longhorns Youth Football Team- Milwaukee ,Wisconsin 2016-Present

  • Offensive Line/Defensive Back Coach/Videographer- Pee Wee, Junior, Senior teams

Milwaukee Junior Cougars Youth Football Team- Milwaukee,Wisconsin 2014-2016

  • Offensive Coordinator/ Defensive Line Coach- Pee Wee team (age6-9)

Accomplishments

  • 2018 youth football Assistant Coach Of The Year for the Milwaukee Texas Longhorns.
  • Assisted in helping bring back to back Future Heroes Youth Football Championships for the Pee Wee and Junior teams.
  • Proud owner of a youth football and basketball videography company created in 2015.
  • Received a medal and monetary award for being a part of the covid19 SRT program in June 2020 and August 2020.
  • Registered member of nationally renown USA Football Heads Up Coaching program.

Certification

Have certification in CPR training from Milwaukee Public Schools as a middle school football coach.

Timeline

Advanced Medical Support Assistant

Clement J Zablocki V.A. Medical Center
05.2023 - Current

Medical Support Assistant

Clement J. Zablocki V.A. Medical Center
06.2018 - 05.2023

Medical Supply Technician

Clement J. Zablocki V.A. Medical Center
12.2012 - 06.2018

Environmental Services Carpet & Floor Technician

Froedtert & The Medical College Of Wisconsin
08.2012 - 12.2012

Environmental Services Housekeeper

University Hospitals Of Cleveland
10.2007 - 04.2012

Shipping and Receiving Clerk

Planned Parenthood
11.2005 - 04.2007

Automated Logistical Specialist (92A)

U.S. Army
08.2001 - 12.2004

Some College (No Degree) - Information Technology

Southern New Hampshire University

Some College (No Degree) - Information Technology

Upper Iowa University

Some College (No Degree) - Business Administration And Management

Milwaukee Area Technical College

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Ricky Bush Jr