Ricky Cabrera

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Enhanced customer satisfaction by resolving complex issues promptly and professionally.
• Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
• Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed and maintained working knowledge of products and services to deliver timely, accurate information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
• Utilized automated systems to log and retrieve information.
• Worked with multiple means of communication within fast-paced environment.

• Helped homeowners save on their electric bill by going solar and assisted them through out as their project was being completed.
• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Handled customer inquiries and suggestions courteously and professionally.

• Made sure the team and store was running smoothly throughout the day.
• Handled any customer complaints.
• Placed any inventory orders the store needed throughout the week.

• Had lots of patient interaction as a student.
Gave treatments throughout the day and helped read
and interpret x rays as well when needed.
• Charted patient's current state and also assessed a lot of patients.
• Interning here made me obtain a lot health, and
patient experience.

• Had lots of patient interaction as a student.
• Gave treatments throughout the day and helped read and interpret x rays as well when needed.
• Charted patient's current state and also assessed a lot of patients.
• Interning here made me obtain a lot health, and patient experience.
• Gave treatments and assessed patients throughout the day.
• Charted patient's current status and made me gain a strong foundation on human anatomy and physiology.